An update message from our Managing Director, Nick Stansfield, to our customers – Wednesday 7th July 2021:

Dear customer,

We’ve passed the halfway point of 2021; a year not quite as controversial as 2020 but still disruptive in terms of societal normality. It’s great to see the patriotism of the football fans across Europe bringing a sense of good-natured competition and unity within the participating nations – this has been a welcome distraction from some of the negativity in world in recent months.

For us in business, we’ve continued striving for customer satisfaction and are onboarding some new staff to help us cope with the sustained demand on our teams. The office covid processes are now part our of daily routine, seeing more of us safely return to the premises as required. Following the government announcement earlier this week, we will continue on our roadmap to allow more staff on site within our hybrid working; this means our staff can split their time between the office and home or out in the field, and our service remains exemplary regardless of where we are working from. We’d be more than happy to help you transition to your own version of hybrid working so, if this is of interest to you, please do get in touch.

We were disappointed to be subjected to a network outage last month that impacted a small portion of our customer base for a short time. The Reason For Outage (RFO) report is now available on our website and shows the root cause as well as mitigation actions that have been taken to prevent any future occurrences. I would like to personally apologise to those affected and thank you for your patience while the team worked around the clock to ensure service was fully restored and you were kept informed throughout the incident.

H2 is looking to be another period of change and company growth; we have more new starters joining us, two new apprentices due to start their training, two current apprentices preparing to pass their final assessments, some new product releases and developments, and of course lots of service upgrades in cohesion with the PSTN Switch Off as the next waves of BT Exchanges are updated.

To reach your Account Manager regarding this or anything else, please call 020 8300 9495 or email where we can forward your email on to the most appropriate member of Team PCG.

Until next time,

Nick Stansfield
Managing Director
Premier Choice Group