A reminder to check your phone system settings to ensure they reflect your hours of operation on Bank Holidays.

Closed!

If you will be closed on an upcoming Bank Holiday, please make sure your system is ready to switch to Bank Holiday hours and messaging:

  • If you have a Panasonic phone system or Horizon Contact, you won’t need to take any action as the Bank Holidays have been pre-programmed for you. The only exception to this is if you have the ICQ or Gamma Cloud Queuing platform. If you have these products, the Bank Holiday dates and messaging are your responsibility and support on how to change these can be found here:
  • If you have the Gamma Horizon Hosted product (Pure Hosted), again, programming Bank Holiday dates will be your responsibility and support on how to change these can be found here: Pure Hosted: How to Program Bank Holiday Dates

Open!

If you are staying open on any Bank Holidays, we recommend that you check that your system does not have any holiday closures or messages programmed in: 

  • If you have a Panasonic phone system or Horizon Contact, you will need to let us know to remove the programming and ensure your phone system remains open and does not revert to the Bank Holiday hours and messaging. 
  • You can check your programming on ICQ, Gamma Cloud Queuing and Gamma Horizon (Pure Hosted) by using the links above.

Help!

If you need any support on the above, please contact us as soon as possible to raise this request. Our Service Desk will only be taking these requests via email – please email premiersupport@daisycomms.co.uk with Bank Holiday and your site postcode as the subject line (eg. Bank Holiday – DA15 7DE). If you have already contacted us regarding this and had your request acknowledged, you do not need to take any further action.

Our Service Desk is still available 24x7x365; please note, calls received before 8:00am or after 5:30pm and on Bank Holidays will be subject to our out of hours charge for customers without Total Cover.

Topics covered in this post
| | | | |