We are a rural practice in the heart of Kent serving a community of 14,500 patients. Our medical team consists of five full time principal General Practitioners supported by Associate GPs and a full complement of further medical and administrative staff. We pride ourselves on delivery of high quality care to our patients at all times.

 

Our project

The surgery premises have been developed on at least five separate occasions over the years and but we’re currently undergoing a huge and exciting expansion; we are developing and enhancing the service we already provide by making the practice a state of the art Primary Care centre for our patients. We will be transitioning to more modern premises by extending our existing practice and creating a new facility to accommodate the increasing population of Tenterden.

This is an enormous project with a resettlement in temporary accommodation for the duration of the build. As we are the only and main surgery for the area, it is unacceptable for there to be any disruption to the service we provide.

We have used this opportunity to upgrade our phones provision from our old TDE system to a SIP solution with a brand new Panasonic NS700 and five-series handsets. These changes will not only improve the surgery’s communications but will also enable significant call cost savings and future-proof our business.

Premier Patient Line are supporting us throughout this project and will be liaising with our building contractors to ensure the new phone system is installed in the temporary accommodation and that it is business-ready before we move in. Further to this, they will be involved with the new build to ensure all necessary provisions are correctly located and configured within the new premises.

 

Why Premier Choice?

We’ve been with Premier Choice for almost 10 years and have been pleased with the products and ongoing service provided to us along the way. We were very happy with our old Panasonic system and we’re keen to progress onto the new one that will be easily transported from the temporary accommodation to its final destination at the new site and enable scalability for any future changes or growth within the practice. Premier Choice began looking after our phones in 2009 and have been very supportive in the development of our surgery.

 

Victoria Gould, Deputy Practice Manager at Ivy Court Surgery
(December 2018)