Continuity in spite of Coronavirus: A quick review of three of our solutions to keep your communications up and running during this public health emergency. (2-minute read)

While everyone is taking precautionary action health-wise for dealing with the Coronavirus (COVID-19) outbreak, we wanted to offer some advice for creating a comms contingency plan. We’ve come up with a few ways you can amend what you currently have in place to ensure your day to day running can continue without interruption. For advice specifically for healthcare organisations, please click here.

To negate or minimise issues affecting your staff or clientele, we recommend:

Changing your Auto Attendant message

Provide your callers with advice upfront and early by updating your auto attendant message. Upon calling in, users will receive the information you want them to hear, whether that be to keep away from your site if they’re experiencing symptoms or that your services may be affected due to precautionary measures in place. If you are an existing customer and you wish to update your auto attendant messages, please see our “how to” video or email our Service Desk: with the subject Coronavirus Comms Support

Video calling

Whether you are trying to minimise human interaction or the person you’re communicating with is self-quarantining for example, you can decrease the amount of physical contact required without affecting your team communication or service provision. We can provide you with downloadable software that enables video meetings and appointments to happen with the end user simply connecting a webcam and obtaining access through their web-browser.

Enabling true remote working

With access to an internet connection, your staff can work from anywhere as if they are in the office via the use of a Mobile App or a softphone. This can be enabled through your existing phone system or as a Hosted service.

      • Make calls from anywhere via a mobile device or laptop
      • Programmed to present the business number
      • Mobile App compatible with Android and iOS devices
      • Desktop App compatible with Windows and Mac devices
      • Calls are recorded
      • Conference and video calling


As a customer, if you would like to discuss any of the above ideas or enquire about a configuration specific to your requirements, please call us on 020 8300 9495 or email your Account Manager. If you are not already a customer but would like to discuss your solution, please call us today on 020 8300 9495 or complete our contact form. Please do not be put off by the fact that you may be in contract with another supplier as we can still work with you if you wish to make improvements.

Further information

For the latest information and advice regarding Coronavirus, please refer to