An update message ahead of the bank holiday weekend – Wednesday 13th April 2022 (2-minute read):

Dear customer, 

As the Spring Bank Holiday series begins, we wanted to send you a final reminder to check you’re prepared ahead of the Easter break.

You should have received our email last month reminding you to check your phone system settings and messaging to ensure they reflect your hours of operation. If you missed this, worry not! You can read it here

Our offices will be closed on Friday 15th April 2022 (Good Friday) and Monday 18th April 2022 (Easter Monday). Therefore, tomorrow will be our last working day before the long weekend, so should you need any support, please submit all requests as soon as possible by emailing with Easter Bank Holiday and your site postcode as the subject line (eg. Easter Bank Holiday – DA15 7DE). If you have already contacted us regarding this and had your request acknowledged, you do not need to take any further action.

Our service desk will continue to provide 24/7/365 support, regardless of our “office” hours so should you need any help, please do not hesitate to contact us on 020 8300 9495. Please note, calls received before 8:30am or after 5:30pm and on Bank Holidays will be subject to our out of hours charge for customers without Total Cover.

We hope you enjoy your Bank Holidays however you are able to spend them!

Best wishes,

Team PCG

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