Most asked questions
You will be allocated an AM or PM arrival slot if a BT Openreach engineer is scheduled to attend your site.
An AM slot is 8am-1pm and a PM slot is 1pm-6pm. The engineer could arrive at any time within the allocated slot.
Please ensure there is someone available on site or you may incur a missed appointment charge of £130.00.
Our Service Desk is open 24/7/365 so you may call for support at any time.
Please be aware, out of hours support is provided free of charge to our customers with Total Cover and charged at £75.00 per incident to all other customers.
Please see our Maintenance Policy.
You will have received an email from email@example.com with your username and password at the time we created your Web Billing Portal account.
If you cannot find this email, please contact our Billing Team who will be able to resend you your login details.