Most asked questions

What is included in my Maintenance package?

If you have a Maintenance contract with us, you should familiarise yourself with our Maintenance Policy at www.premierchoicegroup.com/maintenance. This details what is included in your package. You can find out which package you have in the Equipment and Maintenance section of your contract.

What happens if I need support out of hours?

Our Service Desk is open 24/7/365 so you may call for support at any time.

Please be aware, out of hours support is provided free of charge to our customers with Total Cover and charged at £75.00 per incident to all other customers.

Please see our Maintenance Policy.

Can I change my auto-attendant recordings?

We have created a short step-by-step training video with instructions to help you change the the auto-attendant recordings on your system.

If you need further support, please contact our Service Desk.

How do I find, listen to and export call recordings?

We have created a short step-by-step training video with instructions to help you complete common actions with your CommSoft Compact Call Recorder.

If you need further support, please contact our Service Desk.

What are my “other” charges?

If you see “Other” in the Line Report on your invoice with an amount against it, this charge (or charges) will be detailed in the Service Charges section that follows.

For help understanding your bill, please contact the Billing Team.

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