Most asked questions
If you have a Maintenance contract with us, you should familiarise yourself with our Maintenance Policy at www.premierchoicegroup.com/maintenance. This details what is included in your package. You can find out which package you have in the Equipment and Maintenance section of your contract.
Our Service Desk is open 24/7/365 so you may call for support at any time.
Please be aware, out of hours support is provided free of charge to our customers with Total Cover and charged at £75.00 per incident to all other customers.
Please see our Maintenance Policy.
We have created a short step-by-step training video with instructions to help you change the auto-attendant recordings on your Panasonic phone system. If you are using Pure Hosted, you can view this training video with instructions instead.
If you need further support, please contact our Service Desk.