Most asked questions

How do I record a personal voicemail greeting?

We have created a short step-by-step training video with instructions to help you record a personal voicemail greeting on your iPECS system.

If you need further support, please contact our Service Desk.

Can I block nuisance calls or blacklist numbers?

We have created a short step-by-step training video with instructions to help you add or remove numbers from a blacklist on the Pure Hosted online portal.

If you need further support, please contact our Service Desk.

When will my BT Openreach engineer be with me?

You will be allocated an AM or PM arrival slot if a BT Openreach engineer is scheduled to attend your site.

An AM slot is 8am-1pm and a PM slot is 1pm-6pm. The engineer could arrive at any time within the allocated slot.

Please ensure there is someone available on site or you may incur a missed appointment charge of £130.00.

What happens if I need support out of hours?

Our Service Desk is open 24/7/365 so you may call for support at any time.

Please be aware, out of hours support is provided free of charge to our customers with Total Cover and charged at £75.00 per incident to all other customers.

Please see our Maintenance Policy.

How do I change my temporary voicemail message?

We have created a short step-by-step training video with instructions to help you change your temporary voicemail message on your Panasonic system.

If you need further support, please contact our Service Desk.

How do I find, listen to and export call recordings?

We have created a short step-by-step training video with instructions to help you complete common actions with your CommSoft Compact Call Recorder.

If you need further support, please contact our Service Desk.

What is my username and password for the web billing portal?

You will have received an email from billing@premierchoicegroup.com with your username and password at the time we created your Web Billing Portal account.

If you cannot find this email, please contact our Billing Team who will be able to resend you your login details.

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