Customer Support

We pride ourselves on the personalised approach we take with each customer and project. Customer Support is provided throughout your journey with us.

After your Account Manager has worked with you to create your order, further support is given during our project implementation phase via our Project Team, Field Engineers and Service Desk.

Our Project Team will contact you to co-ordinate our resources, technical site surveys, installation dates and equipment deliveries to site.

Our Field Engineers will discuss and agree your programming requirements and set them up on the phone system. We will provide you with best practice guidelines on designing auto-attendants and will then help record messages if required.

Customer training, together with supporting training material, is provided for all of our products and services via our Field Engineers. Additionally, Training Videos are available here.

Our Service Desk Engineers are available to you should you need further advice and support.

Should you be dissatisfied with any of our services our customer complaints code can be found here.


Audits

Premier Choice prides itself on the wealth of expertise we have in auditing telephony estates for both large and small organisations. Each Audit is tailored to meet the needs of individual customers and can include:

  • A summary of contractual obligations, expiry date and accounts at estate and site levels
  • The provision of line profiles and equipment reviews
  • Running integrity checks on bills versus lines records, providing call profiles and checking for duplicates
  • Providing advice on services that are no longer in use as well as how to streamline existing service to make cost savings and increase efficiencies
  • An overall summary of all costs for recurring charges, hardware and calls
  • On-site Audits and Technical Audits
  • Full set-up and system recommendations
  • Access to our billing platform to reduce administrative work – if services are purchased from Premier Choice