Bespoke Billing Solutions

We have an industry accredited billing team who can offer you a range of reports including your most frequently dialled numbers, most expensive calls, longest all duration as well as reports by destination or extension.

Protecting you from fraud is key to Premier Choice and our pro-active fraud alert service combined with high call spend alerts automatically raise an alert to our Billing Team and Service Desk Engineers, even outside of working hours.

The team are also able to provide Bureau Billing Options for our Partners.

Customer Support

We pride ourselves on the personalised approach we take with each customer and project. Customer Support is provided throughout your journey with us.

After your Account Manager has worked with you to create your order, further support is given during our project implementation phase via our Project Team, Field Engineers and Service Desk.

Our Project Team will contact you to co-ordinate our resources, technical site surveys, installation dates and equipment deliveries to site.

Our Field Engineers will discuss and agree your programming requirements and set them up on the phone system. We will provide you with best practice guidelines on designing auto-attendants and will then help record messages if required.

Customer training, together with supporting training material, is provided for all of our products and services via our Field Engineers. Additionally, Training Videos are available here.

Our Service Desk Engineers are available to you should you need further advice and support.

Should you be dissatisfied with any of our services our customer complaints code can be found here.