We are again receiving a large number of reports into our Service Desk of issues when calling mobile phone numbers. The mobile networks reported an issue on Tuesday 17 March which was resolved shortly after but mobile users are experiencing a similar issue again today.

We believe this is as a result of high congestion in the mobile networks caused by the increased number of calls to mobiles following the Coronavirus outbreak.

You can view incidents reported for all four operators in a range of locations in the last 24 hours here: downdetector.co.uk/

This issue relates to the mobile network and is unfortunately outside of our control. However, we have been assured that the networks are aware of the issue and have allocated resource to resolving this as quickly as possible.

If you are experiencing difficulties when attempting to make or receive calls to or from a mobile, you do not need to raise this to us – in order to support our Service Team at this time, please can we ask you for your continued patience. We will keep you updated on this matter.

This may become a recurring issue for the mobile networks as the country moves into isolation against COVID-19, therefore if your continuity plan was to use mobiles, you may want to have further back-up in place. We can help!

Mobile App

To avoid the issues surrounding the mobile networks, our Mobile App and Softphone solutions can support your business at this time of increased pressure whether you are using Hosted, SIP or traditional telephony:

  • Make calls from anywhere via a mobile device or laptop
  • Programmed to present the business number
  • Mobile App compatible with Android and iOS devices
  • Desktop App compatible with Windows and Mac devices
  • Calls are recorded
  • Conference and video calling

With a speedy set-up, we can provide deploy this unified communications solution on a temporary basis starting on a 90-day rolling contract with a 30-day cancellation policy.

To enquire about our Mobile App solutions, please contact our Sales Team on 0800 048 4666, by emailing info@premierchoicegroup.com or by completing our contact form. Please do not be put off by the fact that you may be in contract with another supplier as we can still work with you if you wish to make improvements.


Last updated: 23/03/2020 at 12:17pm.