An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Wednesday 7th July 2021: Dear customer, We’ve passed the halfway point of 2021; a year not quite as controversial as 2020 but still disruptive in terms of societal normality. It’s great to see the patriotism of the football fans across Europe bringing […]

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Incident Summary (Service Disruption 17-06-2021)

Following on from the network outage experienced on Thursday 17th June 2021, we have now received the full Reason For Outage (RFO) report. We apologise again for the inconvenience this outage caused and thank you for your patience while the resolution was achieved. Please see the abridged notes below and the full RFO can be […]

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An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Tuesday 8th June 2021: Dear customer, I trust you are keeping well and enjoying the warmer weather and brighter evenings as we approach the longest day. We’re almost half way through 2021 and creeping ever closer to the Covid restrictions easing a little […]

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Super-deductible Telephony

Super-savings: While Covid has brought many challenges to both individuals and businesses, we’ve been looking specifically for the silver linings, and this is a big one (3-minute read). As part of the Budget 2021 and COVID-19 recovery plan, the government announced the introduction of the super-deduction tax relief on plant and machinery investments. This sounded […]

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PSTN Switch Off Update – May 2021

See the latest announcements regarding the PSTN Switch Off (1-minute read) BT are rolling out exchange upgrades up and down the UK. See below for the latest set of announced changes. Scheduled Upgrades Tranche 1a: scheduled for 29/06/2021 Tranche 1b and 2: scheduled for 05/10/2021 Tranche 3: scheduled for 25/01/2022 Tranche 4: scheduled for 29/04/2022  […]

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An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Thursday 6th May 2021: Dear customer, I hope this finds you well. We’re edging ever closer to the next stage of restrictions lifting and looking forward to welcoming more of our staff back into the office. Our Senior Management Team has been working […]

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Is there anyone there?

Rage against the machines: Where are the humans when the computers say “no”? (4-minute read) Where is everybody? So much of what we do seems to be driven by machines, through our laptops and mobiles with as little human connection as possible; mass-produced content, generic emails, automated website confirmations, text updates. We’re provided with our […]

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Over £2100 raised to buy #Kit4Kids

Closing the digital divide: Team PCG’s second step challenge raised money to support #Kit4Kids projects bringing laptops to learners in the community! (2-minute read) Earlier this year, Team PCG stepped it up with another team charity challenge! Different from last year’s step challenge, this time we split into teams and raced head-to-head to be the front […]

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An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Monday 12th April 2021: Dear customer, I trust you are keeping well and in good spirits as we progress along the roadmap for lifting lockdown. “Stage two” of the government’s plan becomes effective today, allowing more businesses to reopen as well as the return of shops, […]

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Are you ready, Wales?

GP Surgery Requirements in Wales: We review the Access to in-hours GMS Services Standards and what impact this is due to have on Welsh Surgeries. (3-minute read) As you may already be aware, the Welsh Government published a set of standards affecting the functionality of surgery telephony solutions to be in place by March 2021. […]

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