Panasonic is one of the world’s leading suppliers of consumer and business-related electronics products. We work very closely with Panasonic and are classified as a Panasonic Solutions Partner, one of only a handful across the whole of the UK and Ireland. This status represents the highest level of accreditation under the Panasonic Partner Programme, and means we are fully trained in both sales, and technical support, of all of the current range of communication systems and associated applications. We have always had an excellent relationship with Panasonic; over the last 15 years they have supported us not only in products and software but as an extension of our team.
Premier Choice Group were recognised as a World Top Ten Partner at the Panasonic Solutions World Cup in 2019. There are over 10,000 Panasonic dealers worldwide so this is an excellent accolade.
CyTrack develop software for telephony applications and contact centre solutions that evolve business communications and transform the customer experience. They are a Microsoft Gold partner, Microsoft award winner and the Panasonic sole selected global partner for omni channel contact centre solutions.
Other solutions include telephone system reporting, unified communications, CRM integration, voice recording and voice analytics, self service IVR, customer satisfaction measurement and surveys, team training and quality management, social media integration, SMS messaging, web-chat, AI and more!
Premier Choice Group is a CyTrack Authorised Gold Partner. This means we are supported by CyTrack’s team at the highest level including sales and marketing, installing and providing first and second line technical support of CyTrack solutions.
CommSoft are a leading provider of software solutions ranging from telephone system audio voice recording, call logging, reporting and real-time call centre analytics enabling businesses and organisations to monitor operational performance and maintain regulatory compliance.
We are a CommSoft tier-one software application solution provider. This means we are supported in marketing, installing and providing first and second line technical support of CommSoft’s solutions.
FluidOne is a long-standing and leading supplier of data communications; delivering bespoke connectivity solutions coupled with unrivalled technical prowess, all underpinned by a carrier-grade national network.
We formed a strategic partnership with FluidOne and together we have sculpted a best-in-class voice proposition, providing a resilient Private Wide Area Network with service automation that provides our customers with stable and secure connections to both the internet, and voice services.
Gamma is a rapidly growing technology-based provider of communications services to the UK business market. We are classified as a Gamma Partner and we call on Gamma’s services, such as Broadband, Data Services, Cloud PBX, Inbound Call Control Services and SIP Trunking, which are designed to meet the increasingly complex voice, data and mobility requirements of businesses.
BT Wholesale provides a broad range of voice, broadband, data, hosted communications, managed network and IT services to more than 1,400 fixed and mobile network operators, internet service providers and telecoms resellers in the UK.
They combine technical know-how with commercial foresight and are able to offer customers solid continuity and the reassurance of long-term commitment and stability. We work closely with BT Wholesale, to offer integrated solutions to our customers. We relay their technological advances that really benefit our customers.
We are proud resellers of DrayTek routers which we use exclusively for our voice solutions. DrayTek is the leading manufacturer of business class broadband and networking solutions that help consumers and businesses save money and improve efficiency – an ethos in line with ours. By being an Authorised Dealer, we are provided with product training and specialised access to the support and engineering team, and we can then relay these benefits to our customers.
Oak started as primarily a Call Management Solutions provider but are now SME market leaders in Call Logging, Call Recording, CTI and Wallboards, with over 20,000 systems installed in the UK alone. The company continues to provide cutting edge solutions, imitated, but never bettered.
We’ve worked with Oak since 2004 are an Oak Innovation Authorised Partner which means we are certified to sell and support their Record, Report and Integrate portfolios. As a long standing Authorised Partner, Premier Choice Group are fully supported by a nominated Oak Account Manager, together with access to commercial and technical information available via the Oak Partner Portal.
Premier Choice Internet
We’re delighted to be Partners with our sister company, Premier Choice Internet. Premier Choice Internet offer a host of different managed IT, web, software, cloud and online marketing solutions to SMES, national charities and large corporates. They have earned an impressive reputation as a result of their professional approach, vast industry knowledge and expertise, outstanding customer service and account management. It is within their culture to deliver a customer centric service that goes beyond expectation. Their product and service portfolio complement our offerings and together we are able to provide complete technology solutions to our customers.
We actively conform to the ISO 9001:2015 standard which is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001 helps ensure that our customers get consistent, good quality products and services.
In order to keep this certification, we:
- demonstrate our ability to consistently provide products and services that meet customer needs, as well as applicable statutory and regulatory requirements; and
- aim to enhance customer satisfaction through the effective application and processes for continual improvement of the system, and the assurance of conformity to customer needs, as well as applicable statutory and regulatory requirements.
We actively conform to the ISO 27001:2013 standard specification for our information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in our organisation’s information risk management processes.
In order to keep this certification, we:
- demonstrate that we establish, implement, maintain and continually improve our information security management system within the context of our organisation; and
- meet the requirements for the assessment and treatment of information security risks tailored to our needs.
Premier Choice Group has been awarded certification from IT Governance on the Cyber Essentials scheme. The scheme provides five security controls that protect us from cyber attacks and help us to address other compliance requirements such as the GDPR.
In the interests of upholding the highest standards in our use and provision of digital systems, we have made a commitment to observe the requirements of the guidelines to help our business and customers stay secure.
Practice Index is the UK’s most prolific hub for Practice Managers, boasting over 10,000 members nationwide. Their free services include job listings, an active forum, a variety of resources, a blog and newsletter as well as a supplier directory where we are accredited as an Approved Supplier.
Premier Patient Line, our Healthcare division, is the number one rated supplier on Practice Index for Telecoms, Call Recording and Internet and Wifi Services as a result of the positive reviews we have received from our satisfied customers over the years.
As an Approved Supplier, we adhere to the Code of Practice and commit to promote the highest possible standards of professional conduct.