Premier fast, reliable, secure networking and connectivity is essential for any business. The extent of that connectivity depends on your specific needs and commercial priorities.

As telecoms specialists with an extensive track record, Premier Choice Group has the expertise and knowledge to provide you with connectivity solutions which improve business productivity.

With a broad, competitive product portfolio from our Network Partners, including ADSL, Fibre, Ethernet and Private Wide Area Networks (PWAN) we can ensure you benefit from business-grade, ‘always on’ performance that scales as you grow.

Find out more by viewing the pages in this section.

Get Connectivity matched to your commercial priorities

What customers are saying

June 2015: My requirements were followed to the letter and the financial arrangements were simplistic making it easy to present to the Governing Body and also to budget for! A huge thank you to Dave (the engineer) and James Gargaro (Sales Executive) for a smooth, pleasant yet totally professional experience – 10 out of 10!

Henwick Primary School, Eltham

September 2015: Premier Choice installed a new phone system, billing software, transferred lines and calls and we were thoroughly impressed with the ease in which they did it. We now have a fully integrated system that’s saving us money and has increased customer satisfaction. I was also pleased with the training given to my staff which meant they knew how to optimise the use of our new technology.

Ramada Hotel, London

October 2011: We would inform you that since we changed from British Telecom to Premier Choice in 2008, we confirm that we are very happy with the service that you have provided to us and also that you have been very helpful in assisting us.

Watling Medical Centre, London

May 2013: We have dealt with Premier for the last 3 years and have always had an excellent standard of service from you. Your whole team are very professional in their approach.

 

Courtview Surgery, Kent

October 2017: James organised our installation for us and the order process was very good. We couldn’t be happier with the installation. Our engineers, Tony and Ian, were great and very helpful in explaining everything we needed know. If we weren’t sure about something, they would explain it again until I was happy with it. We did experience some issues in the switch over but this was the BT Openreach engineer, not Premier Patient Line. The engineers were very accommodating and they made sure we were happy with everything before they left.

★★★★★

Thanet Road Surgery, Kent

October 2017: We have just had a new system put in and the installation went very smoothly with Steve and Neel. Neel in particular was very good couldn’t do enough for us and put up with a lot from us and is still helping us now. There was never a problem when we had any queries. Gareth has been great and bent over backwards for us too.

★★★★★

Quorn Medical Centre, Leicestershire

January 2018: We recently switched over to Premier Patient Line to help us cut costs and it couldn’t have gone any smoother. Mark took us through the order process which was wonderful and so far the installation has been completed in line with our expectations. The engineers (Rob, Reece and Mick) are very nice and have been fantastic throughout, and we didn’t have any disruption. 5 stars!

★★★★★

Tower House Surgery, Isle of Wight

November 2017: We’ve just had 4 sites taken over by Premier. The order process was good but there was a bit of confusion with regards to how many systems had been ordered. There was also a bit of a mix up with delivery on the headsets. The work wasn’t quite up to our expectations and Premier will have to come back to make some changes and give us some training on call recording. However, the engineers were very good and there wasn’t any downtime when we switched over. The communication between head office and the engineers wasn’t great which was a shame. The installation didn’t go perfectly but overall we’re happy.

★★★★

The Parks, Blisworth, Northamptonshire

October 2017: We’ve been with Premier for almost 10 years now and have just had a new system put in. Dan was excellent and the order process was brilliant. The installation went well and Rob was great. We had a straightforward switchover with no downtime. Everyone was great and we would recommend Premier, we have always got on well with them!

★★★★★

The Surgery, Chilham, Kent

November 2017: We’ve had a great experience with Premier Patient Line. James was brilliant, very easy to talk to. Our engineers were great and all the work has been completed – Rob was excellent. We didn’t have any downtime during the switch over and we haven’t had any problems since. So far so good!

★★★★★

St Katherine’s Dock Practice, London

November 2017: We would definitely recommend Premier after our recent experience with them. James set everything up and took us through the order process which was all fine. We’re still waiting for our SIP line but the engineer Ian did everything else, explained it all to us and the switch over was very smooth.

★★★★★

Modern Medical, Essex

January 2018: My surgery signed up with Premier Patient Line in August 2016 but we added call recording to our practice at the end of 2017. Mark came back and took us through the order process which was fine. The engineers completed all the work as expected and we had a little downtime but we were advised of this.

★★★★★

Plumstead Health Centre, Plumstead

January 2018: We met Premier Patient Line at Management in Practice in October and Danny came to see us soon after to take us through the order process which couldn’t be any easier. The engineers were lovely and even gave us a fuse for one of our plugs which was very handy! All the work was completed and there was no downtime when we switched over. We’ve had a great experience with them and they offer a really good service.

★★★★★

Elsdale Street Surgery, London

January 2018: We’ve had excellent service from start to finish! All the work has been completed but they are coming back to do the SIP port. We did have some minor downtime but they did have a lot to do as the BT box was a mess so I wasn’t surprised. James was brilliant and the engineers were excellent.

★★★★★

Witley & Milford Medical Partnership, Surrey

January 2018: We upgraded to a new system at the end of 2017. Our account manager Dan was no problem, the engineers were great and all work is complete. I don’t think there was any downtime but I wasn’t in. We joined Premier in 2013 so have been with them for a while now and happy to rate them 5 stars.

★★★★★

The Snaith & Rawcliffe, Humberside

January 2018: Brilliant service again! We’ve used Premier in two other surgeries which is why I used them. Danny was lovely and took us through the order for our new system and moving our lines and calls over. The engineers were lovely, brilliant – I can’t fault them. We didn’t even notice the switchover and there was no downtime. There are a few small things that still need to be done but we have spoken to Matt who is dealing with this.

★★★★★

Bath Lodge, Southampton

January 2018: We’d rate premier 5 stars after our experience with them. We joined in 2015 but just added call recording. Marie sorted the contract with us which was fine. The engineers were very helpful and kept us up to date but we’re still waiting for some training. There was a little bit of downtime but it didn’t impact the surgery at all.

★★★★★

Wolverly Surgery, Kidderminster

January 2018: We joined Premier Choice in 2015 but we’ve just added call recording with our new account manager Dan P who was fabulous! The engineers were very good. We need a bit more training on the system and some of the messages need changing but they will get this sorted for us. Other than that it’s been very good and the service they have provided has always been good. We would recommend them to anyone, whenever I go to forums and someone else is looking at telecoms I always recommend Premier.

★★★★★

The Devonshire Practice, Southsea

January 2018: We’ve just switched our lines and calls over to PPL and got a new system too. The whole process was painless and James was great. The engineers were great although we do have one thing outstanding but they are sorting this for us. As promised, the switch-over was painless and there was no downtime – I blinked and it was done.

★★★★★

Cranleigh Medical Centre, Surrey

October 2017: The technical team were extremely helpful when we had an issue that needed resolving. George, in particular, was a credit to the company and sought further advice from within the organisation and offered us some temporary mobile phones while the issue was resolved.

★★★★★

Kippax Hall Surgery, Leeds

September 2017: Have received excellent service and would highly recommend Premier Patient Line. The whole process was dealt with very professionally by people who were competent and understood the way that GP Surgeries operate. The team received full training on operating the system and the most important part is that if there is a problem they are at the end of the telephone to help out immediately.

★★★★★

Haddenham Surgery, Cambridgeshire

September 2017: Premier Patient line managed our telephone system migration and requirements in a proactive and friendly manner, ensuring in the process a minimum service interruption and competitive price package. We are supported by an excellent technical support team to resolve our queries on occasions. They were able to anticipate our needs and offer solutions and alternatives.

★★★★★

The Green Practice, Hounslow

September 2017: Very happy with the service and the team that came to install.  Thank you very much.

★★★★★

Jenner Health Centre, Peterborough

May 2017: I always receive excellent customer care when I have to ring the helpline.

★★★★★

Kerry (Practice Manager), Maidstone

March 2017: Excellent service – very professional from start to finish.

★★★★★

Redwood House Surgery, Berkshire

February 2017: Excellent service and saving us quite lot of money on telephones. Premier Choice has helped us to link our 4 practices in one telephone network via SIP technology and this has been implemented across the 4 sites in a very smooth way.

★★★★★

The Groves Medical Centre, London

August 2016: We received a first class service from all of the Premier team in respect of the phone upgrade.  Everything fully explained in detail by Gareth and he kept in touch throughout the process and offered advice and support when required.  The installation was trouble free thanks to the assistance and expert knowledge of Dan.  Would certainly recommend to other Practices.

★★★★★

Willingham Surgery, Gainsborough

August 2016: I know that it is very rare for people to say thank you and we are all too quick to complain but I would like to pass on my thanks to your company and especially with regards to one of your members of staff.  This week you may know that we had our new telephone system installed and Tracy Houghton was the lady in charge along with her lovely engineers.  There are too many people that make complaints and do not ever praise people when it is due. Tracy is an absolute asset to your company.  I did thank Tracy whilst she was here but would be very grateful if you could pass on our thanks once again.

★★★★★

Park Lane Surgery, Hertfordshire

July 2016: Very professional attitude from sales team and engineers, any problems that occur solved swiftly.

★★★★★

Southend Medical Centre, Essex

March 2016: Very good service from the team and huge improvement on our old system.

★★★★★

St John’s Wood Medical Centre, London

December 2015: We have had our new telephone system in place for over a month & we love it. The reporting/auditing tools are fab & we use the overview screen every morning 9-10am to monitor call demand & log in to help answer calls so patients don’t have a long wait in the queue. I had been researching telephone systems to replace our old system & found Premier Patient Line to be the most helpful & best system for our practice. The install went without a hitch & we barely noticed the engineers as they went round installing the new system. Thank you to everyone at Premier for your help & support. Fab service! We look forward to working with you for many years.

★★★★★

Larkside Practice, Bedford

December 2015: Recently had an upgrade to our phone system.  Have been with Premier Choice for 3 years.  Very pleased with the service we received and the dedication of Sasha in the sales team.  Ian the engineer spent 2 days on our upgrade.  Cannot praise him highly enough, he was very thorough and so helpful.  Anyone thinking of an installation or upgrade should request Ian!  Our calls are now cheaper after the upgrade.

★★★★★

Fran (Practice Manager), London

November 2015: Very prompt and efficient service from Sacha our relationship manager. Working for us to improve telephone service and reduce cost. Thanks.

★★★★★

Adrian (Practice Manager), Whitstable

November 2015: Everything went very smoothly and the engineers who came to install were very helpful, knowledgeable and friendly. They sent the instructions via email so that each computer could have a copy. I had a couple of queries after they had left and they replied promptly to my email.

★★★★★

The Rochford Medical Practice, Essex

November 2015: Upgrade to SIP and the move went smoothly. We were kept informed and Premier Choice accommodated our time requests for minimum disruption to the practice.

★★★★★

Jane (Practice Manager), Surrey

October 2015: I can’t praise the engineers, Vick and Tracy enough. We hardly knew they were here. Everything went so smoothly with minimal disruption (in fact no disruption). Thank you also to Danny, the level of service we have received from the first initial contact to completion was second to none. This is the second practice I’ve used Premier Patient Line in. Highly recommended.

★★★★★

The Mounts Medical Centre, Northamptonshire

September 2015: We recently switched our phone system using Premier Choice Telecom at both our main surgery and our branch surgery. This was done over the course of 3 days with very little disruption to service. Staff were given excellent training and Tracy and Dave the engineers couldn’t have been more helpful. I would highly recommend.

★★★★★

Dr Bance and Partner’s Practice, North Yorkshire

August 2015: We have just changed over to Premier Choice.  Excellent service throughout.  Sales team have been great and engineer fitting the system in the week was brill.  No glitches at all during the changeover.  Highly recommended.

★★★★★

Nicola (Practice Manager), South London

July 2015: We have recently switched to Premier Patient Line (Premier Choice). The service we received has been excellent from sales consultancy to installation. Highly recommend it.

★★★★★

Merton Medical Practice, South West London

July 2015: The engineers that came were wonderful and the installation went without a hitch. Not an easy job trying to work around us all whilst we are still trying to do our jobs. Thank you for being so helpful and considerate. We are loving the new telephone system 🙂

★★★★★

Argyll House Surgery, Isle of Wight

June 2015: Excellent service. Switch went without a hitch. Prompt advice on any queries so far.

★★★★★

St Helen’s Medical Centre, Isle of Wight

May 2015: Changed to this company in 2013 and have received excellent service. Would recommend them to any GP Practice.

★★★★★

John (Practice Manager), London

June 2015: Premier Choice installed our new system last week.  We are very pleased with the functionality, the ease of use makes managing incoming calls far more effective than our previous system.  The experience for patients is 100% better and offers greater flexibility for changing things if we need to.  The engineers knew what they were doing and got on with the job, listening to what we wanted and acting upon it.  I would recommend this company.

★★★★★

Wolverley Surgery, Worcestershire

May 2015: Thank you Premier Choice for an excellent job and excellent service.  A special huge thank you to Tracy and the install team who just made everything seem so easy!  It was a seamless transition.  A truly professional company who understand the needs of a busy general practice.  Thank you all.

★★★★★

Borough Road and Nunthorpe Medical Centre, Cleveland

April 2015: I have worked with Premier for a number of years and the service has always exceeded my expectations.  The whole process from the initial meeting, to the presentation and then the implementation of the new system was well explained and pain free.  The system has met all our requirements and any queries we have had following the installation have been dealt with promptly and professionally.  For anyone thinking of reviewing their telephone provider, I would strongly recommend Premier.

★★★★★

Parkway Health Centre, Croydon

April 2015: We have been with Premier Choice for several years and I have just met with Daniel.  We have re-negotiated our current call charges which are better than a competitor was offering.  This has saved me the time and effort of switching to another provider!  Happy all round!

★★★★★

Lynn (Practice Manager), London

March 2015: Switching to Premier Choice has saved the practice money. The transition was completely seamless. Great customer service and any faults have been dealt with promptly.

★★★★★

Suzanne (Practice Manager), Maidstone

January 2015: Huge thanks to Rob, Ian and Tracy who I felt did a fantastic job.  All went very, very smoothly.  Telephones now up and running, just waiting for SIP update 12th Feb and then all is finalised. All staff and especially partners here think the new system is very efficient, and the calls are now more evenly and efficiently distributed.  Very pleased with everything and the team were very friendly and efficient.  Big Thanks to all and I would definitely recommend to all my fellow Practice Managers.

★★★★★

Ambrose Avenue Group Practice, Colchester

September 2014: Excellent job and service in implementing our new telephone system. The patients have, so far been very much happier with the service provided and the changes made as the telephone lines are so much more manageable. The staff and doctors are also very satisfied as it will make their lives easier. The training given has been extremely satisfactory and the engineers were unobtrusive and did the changeover with as little hassle as possible. I would not hesitate to recommend Premier Patient Line to all.

★★★★★

Highfields Medical, Kent

September 2014: Due to media and patient pressure we decided to move away from our 0844 number and back to a local one.  Premier Choice was not the cheapest telephone provider but offered more experience and superior knowledge.

★★★★★

Karen (Practice Manager), Essex

September 2014: I have been pleased with the whole process of changing our telephone system. The process went smoothly and the team is very knowledgeable and friendly. Over the two-day installation we hardly knew they were here and they were very accommodating to our requests. The new phones are very good and simple to use the whole team are very impressed with them.

★★★★★

Richard (Practice Manager), London

August 2014: Seamless transition to new system.  No problems and better value than our previous provider.

★★★★★

Helen (Practice Manager), Welwyn Garden City

July 2014: From the sales team, to the installation team, to the customer service team; it’s been a first class service.  So much better than our previous phone company! Plus their rates are half that of BT.  Result!

★★★★★

Guildhall Surgery, Folkstone

June 2014: An outstanding Telecoms supplier which made the transition from our current supplier seamless.  They provide modern reliable hardware and a technologically advanced communication system at affordable prices.

★★★★★

Cottons Medical Centre, Northamptonshire

February 2018: We’ve been with Premier since 2012 but just moved sites and renamed our practice.  Our account manager Dan was cool but always is with us. Everything went smoothly and the engineers were great – they just need to come back to sort the SIP port.  It was all brilliant and it was nice to feel supported during the stressful time of moving site!

★★★★★

Old Dairy Health Centre (formerly Rosendale Surgery), London

February 2018: Premier have just taken over our lines, calls and put in a new phone system at our surgery.  Mark was good and the engineers were great. There were a few hiccups which they are working on at the moment but there was very little downtime.  We’re just waiting for one of the engineers to come back to us to get the hiccups sorted.

★★★★★

The Whiteley Surgery, Fareham

January 2018: We had a great experience with Dan – the order process was seamless. The install was completed by the brilliant engineers – they were both charming and lovely and had a very good approach to the staff. There wasn’t a lot of downtime and all work was completed in line with our expectations. Happy to give them five stars!

★★★★★

Age Concern, Malling

April 2018: We signed up with Premier in March. The order process was fine and Marie came straight back to us when we had any queries. There was a slight glitch beyond Premier’s control during the installation and a slight delay in the broadband for the SIP which is now happening next week but the engineers were great and kept asking if we needed anything. There was no downtime as such, just a few teething problems. We are still getting some ghost calls which the engineer has raised with BT but we’re happy to give them 5 stars for our experience so far!

★★★★★

Kings Lane Medical Centre, Birkenhead

April 2018: Premier put in a new system and took over our lines and calls at the surgery earlier this month and it’s all been really good. Marie was fab and the engineers were great! All the work is complete and it just took a couple of minutes to change over.

★★★★★

Westminster Medical Centre, Liverpool

May 2018: We’ve been a customer since 2011 and just had a new system put in.  The install was bang on and I couldn’t fault Ian, he was absolutely amazing.  He respected the fact that we still had a business to run and kept everything clean and tidy.  I know how to use the system perfectly. Best decision I’ve made!

★★★★★

Fairco Environmental Ltd, London

May 2018: Dan just organised for us to get a System upgrade and he was brilliant. The work isn’t complete yet, still got the SIP lines to be done but everything else is done and the engineers were great. We had a little bit of downtime but it was to be expected. Our surgery has been with Premier Choice since 2014 and we’d give them six stars if we could!

★★★★★

The Triangle Surgery, London

May 2018: We just had some updates done to our system that has been looked after by Premier since we switched to them in 2009. Dan was all good and all the work is complete and in line with our expectations. The engineers were very good! We were satisfied with the install and had just one minute of downtime! We’re generally satisfied and happy to give them 5 stars.

★★★★★

Laburnam Health Centre, Essex

May 2018: We’ve been with Premier Choice since 2010 and just added Call Recording to our system. Dan took us through the order process and the engineers were good during the install but BT didn’t finish their work properly. We didn’t have any downtime so would give them 5 stars.

★★★★★

Woodland Surgery, London

May 2018: Premier has just upgraded our system – another very smooth transaction since joining them in 2009. Dan took us through the order process which was fine and all the work has been completed. The engineers were great, very accommodating and didn’t intrude on the workers. We wanted something moved to a different place and the engineer had no issue doing it. There was no downtime during the switchover so no disruptions.

★★★★★

Corner Ways Surgery, Bromley

May 2018: Premier came and replaced our old Nortel PBX that was no longer maintainable. This is all complete except for one outstanding query that they’re resolving. The engineers were excellent and we didn’t have any downtime. We have been with Premier since 2013 and have very good service. Whenever there were problems people worked hard to get them resolved. We would rate them 5 stars and have recommended them to other practices.

★★★★★

The Aberfeldy Practice, London

May 2018: We joined Premier last year but have just added Call Recording. James was excellent in getting this sorted for us and the engineers installed it without any downtime. We did have a SIP outage but this was unrelated to this project. We would just like to say we had very good service!

★★★★★

Witley & Milford Medical Partnership, Guildford

May 2018: Just had another great experience with Premier as we added Patient Connect onto our account. This was done remotely by the engineers and we had a little trouble where they had to wait for me as I have admin rights but there was no downtime. More than happy to rate them 5 stars.

★★★★★

St Paul’s Way Surgery, London

June 2018: Happy to give 5 star feedback after switching to Premier earlier this month. Danny and the engineers were very good, the new system is in, just add-ons needed and all work will be complete.

★★★★★

Swineshead Medical, Boston

July 2018: We’ve just had a new system put in by Premier Patient Line and just wanted to say thank you as it went a lot smoother than we thought with two practices coming together. We met Mark when Premier Patient Line sponsored our local practice manager meeting. We were very satisfied with the switchover and the engineers were great.

★★★★★

Somerset Bridge Medical Centre, Bridgwater

July 2018: We had our new system put in back in March after Neil took us through the very easy and hassle free order process. Our engineer Rob was fantastic, very systematic and saved a lot of time. We’d give them 4.5 stars if we could.

★★★★

Addiscombe Surgery, Croydon

July 2018: We’ve just added call recording with our account manager Dan who was very helpful. I wasn’t there the day it went in but my colleague advised the engineers were good. We’ve been with Premier since 2015 and would be happy to give them 5 stars.

★★★★★

Mount Farm Surgery, Suffolk

July 2018: James was our account manager for putting in our new system last November and he was perfect! The engineer was really good and perfectly amiable. We had a little bit of downtime, nothing major – we did have power cut the week after but the telephone guys dealt with it very well. We’d give 4.5 as there was a bit of a delay with the Patient connect and Call recording.

★★★★

Hawkinge and Elham Surgery, Kent

August 2018: We would be more than happy to award Premier Choice 5 stars after a recent install undertaken by them. Having recently moved offices, the order process, switchover and customer service provided was faultless. We did however encounter a few teething problems with the hardware, but the aftersales support provided by Matt and Gabriel has been excellent to resolve the issues. The engineer who came to site, Simon, was very skilled and highly knowledgeable which made the overall install an effortless process. We would be more than happy to recommend the services of Premier Choice to others.

★★★★★

Pin Property, Manchester

August 2018: Mark was very good getting everything sorted for our new system and contract. We’re happy with how the install went as the engineers were also very good. I’ve used Premier before and never had any problems.

★★★★★

The James O’Riordan Medical Centre, Surrey

August 2018: We chose Premier to take over our lines and calls and put a new system in. We went through the order process in December and all the work was completed in January as expected. The engineer was great and we had a good switchover with no downtime. We could have benefited from more time for training other people but that’s not the engineer’s fault.

★★★★

The Family Practice, Bristol

September 2018: We’re happy with Premier, we’ve never had any issues that could not be resolved quickly and would recommend them. 9/10!

Amwell Practice, London

September 2018: We just replaced our system with Premier after Nathan came out to our practice – he was really good, wasn’t pushy and made it all sound easy. The switchover was a lot easier than we thought and the engineers were wonderful and very helpful. We had a slight problem at the start and an overlap with our previous supplier but we’ve been very impressed with everyone that has been to see us, particularly Neel who came out to resolve our issue. We’ve already recommended them to two other nearby practices.

★★★★

Horsmans Place Surgery, Dartford

September 2018: We’re very happy with Premier Choice – our install was smooth and we’ve had no problems at all. We’re glad we moved to them.

★★★★★

Ashwell Medical Centre, Bradford

September 2018: We’ve just added call logging and call recording to our system with help from our new account manager Harvey. There was a bit of rush to get the paperwork through but the installation was all done (just waiting for some outstanding training) and the engineers were brilliant.

★★★★

Angel Lane Surgery, Essex

September 2018: James contacted us when we were in market and he was great, he has been very helpful getting our new system installed. There were a few hiccups that James is dealing with but we had a very smooth changeover and the engineers were very nice, helpful and very informed.

★★★★

Broadstairs Medical Centre, Kent

September 2018: Our surgery has been with Premier for a while but we’ve recently added Call Logging. The engineers were very nice although a technical issue delayed the project but they resolved this and their response times were very quick.

★★★★

Regal Chambers Surgery, Hitchen

September 2018: Gareth organised for our new system back in February. We had a few teething problems that they sorted out and the engineers were brilliant.

★★★★

Keelinge House Surgery, Dudley

September 2018: We’ve just had a new system and call recording installed from Premier after Danny came to visit us. The engineers were good – there were no problems and it went really well on the day of install.

★★★★★

Wrafton House Surgery, Hatfield

October 2018: We’re very happy with Premier and would give them 5 stars. Our account manager James was took us through the order process and the engineers were great (very chatty) and completed all the work to our satisfaction. We’re still in the process of finalising a few things and our old lease agreement but very happy.

★★★★★

Palmerston Road Surgery, Buckhurst Hill

October 2018: We’ve been with Premier since 2015 but we’ve just added call recording. The engineers were very helpful and very polite and we didn’t have any downtime. I would suggest we have a bit more training but other than that we’re happy and would give 4.5 stars.

★★★★

The Rochford Medical Centre, Rochford

November 2018: Dan sorted out our order over the phone but then came to see me to get the paperwork signed. Work has been completed and was very good and the engineers were very clean and tidy – 5 stars.

★★★★★

Burlington Primary Care, Ipswich

December 2018: We had a smooth order process but there were a few issues with the install that are being dealt with. The engineers were very good and very knowledgeable. When we were discussing the proposal we were advised that everything was under one umbrella but we are being billed by Siemens for our rental – maybe just advise this at the beginning. Other than that we’re happy and would give 4 stars.

★★★★

Gravesend Medical Centre

December 2018: The installation of our new system went really well. The engineers were pleasant and good. James was absolutely fine and it all went smoothly, didn’t seem to have any downtime. Any issues we did have, have now been resolved. We don’t feel we’ve had enough training but I will call back in and get some additional advice.

★★★★★

Newbridge Surgery, Wolverhampton

December 2018: Premier just completed all the work for our new system and call logger. The installation was good and the engineers were fantastic.

★★★★★

Brooklands Medical Centre, Manchester

December 2018: The order process went well with Dan in charge. The installation was satisfactory and the engineers were brilliant, very helpful! We had a few teething problems at first but we rang up and these were resolved. It all went very well.

★★★★

The Sidings Medical Practice, Boston

January 2019: We recently replaced our system having been a customer since 2010. We were very satisfied with the install and the engineers were very helpful, really pleased with them.

★★★★★

Briset Corner Surgery, London

August 2018: I have used Premier Choice on two previous occasions at different sites, I have always found them efficient, friendly and above all highly professional.

★★★★★

Jill (Practice Manager), Southampton

February 2019: Dan made the order process easy and straightforward for getting the ICQ call queueing software in. The engineers were good and everything went fine.

★★★★★

Minster Surgery, Canterbury

February 2019: Happy to give 5 stars for Premier Patient Line adding call recording and call logging to our system.

★★★★★

Goodinge Group Practice, London

February 2019: Premier have been very helpful. The order form was very easy and straight forward and the engineers were brilliant. Overall we’ve been very happy in regards to the service.

★★★★★

The Uplands Medical Centre, Manchester

February 2019: Our call logger is all set up now – our account manager Danny was perfect, our engineer Rob was lovely, George on the support desk helped us and he was brilliant!

★★★★★

Bath Lodge Practice (IMH), Southampton

February 2019: Harvey from Premier just added Patient Connect to our surgery. The engineers were fine and it’s all complete, just waiting for training.

★★★★★

Gillan House Surgery, London

February 2019: On the whole, we’re very pleased with the new systems Premier put in at both of our sites last year. The engineers were lovely and Harvey was ok although quite hard to get hold of. My only other comment would be that the leasing agreement could have been explained better and the system was not obvious on the proposal.

★★★★

Dr Sawyer & Partners, Tonbridge

February 2019: Our new call queueing platform is now live. It took a bit longer than expected and we had a few problems with it but the engineers were very helpful on the phone and we do always get it dealt with quickly. We used to press a button on the main handset when we close in the afternoon and the new ICQ doesn’t allow you to do this anymore which we weren’t informed about when we were adding this on and maybe in future you let customers know. We’d give 4 stars as we had a few issues but otherwise the order process was very straight forward and Dan was very approachable.

★★★★

New Dover Road Surgery, Kent

February 2019: Happy with everything Premier has done so far.

★★★★★

Falcon Road Medical Centre, London

February 2019: Our engineers were fantastic and I don’t remember the changeover being an issue. We need some tweaking on the call recording but we would give 5 stars.

★★★★★

Middleway Surgery, Cornwall

March 2019: Our two sites now have cloud call queueing – James was very good and it all went very smoothly. There was a slight technical hitch but nothing major and there wasn’t any downtime.

★★★★★

Hawkinge & Elham Surgery, Folkestone

March 2019: Very happy with our system upgrade with Harvey. The engineer was fantastic so good – can’t recommend him enough, he just got on with it! The whole process was very good and we’re very happy with the service.

★★★★★

Alexandra Surgery, London

March 2019: Our call queueing is in and ahead of schedule – no engineers needed on site. Our account manager Dan was very good.

★★★★★

Green Wrythe Surgery, Surrey

March 2019: Ordering and getting ICQ with Gareth from Premier was straight forward. All work is complete and there was no downtime – didn’t even notice the engineers. We’ve not had much feedback from the patients yet but seems to be working and has improved patient access.

★★★★★

Barrow Upon Soar Health Centre, Barrow Upon Soar

March 2019: One of Premier’s engineers came in to install our call logger and call recorder and he was very helpful and pleasant, very chatty and easy going. We’re still very happy with Premier Choice and recommend them!

★★★★★

Guildhall Surgery, Folkestone

April 2019: Everything was fine with our recent project – 5 stars.

★★★★★

Sheerness Health Centre, Kent

April 2019: The Engineers were great! You’re installing a new system at our branch site in May.

★★★★★

Queenborough Surgery, Kent

April 2019: Working with Dan M was very easy. The engineers were very helpful and the switchover to our call queuing went well, just a little issue with the training message but Dan got this sorted.

★★★★★

Devon Road Surgery, Dartford

May 2019: Absolutely satisfied with the service so far. Everything is complete, engineers were seamless and fantastic, really helpful and very good with the queries – answered them spot on and left us with guides on the system as well as training us on the call recording software.

★★★★★

Lonsdale Medical Centre, London

May 2019: Our account manager Dan was great, extremely helpful and went through everything to make sure we understood it all. The installation was a little delayed but we got there in the end. Service has been good so far, everyone I spoke to was very very helpful.

★★★★★

Angel Hill Surgery, Ipswich

May 2019: Engineers were great, system all completed, just having little bits done to tailor it to us. Installation went smoothly as we’d hoped, generally went well. Satisfied with service so far.

★★★★★

Hackness Road Surgery, Yorkshire

May 2019: Gareth was absolutely fine, still helping us with our fax line but everything else is sorted. We migrated over and it was pretty straight forward. The engineers were very helpful.

★★★★★

Mill Road Surgery, Yorkshire

May 2019: All work is complete, engineers were good and satisfied with the service so far.

★★★★★

Red House Surgery, Milton Keynes

May 2019: First class response and query/request resolved in a speedy professional manner.

Beamridge Ltd, Chislehurst

May 2019: George Ketley helped me out. Thanks for sorting this out for us. It means so much to us and our patients as they can now reach us. You deserve a promotion. Also thanks for checking in. This is not the first time we called to sort this issue out but thanks to your help, it’s sorted in just over 24 hours of notifying you.

Beggarwood Surgery, Basingstoke

May 2019: George was fantastic! So helpful and efficient and kept us fully up to date – huge thanks to George.

Carers Support, Bexley

May 2019: George was very informative and kept me updated throughout the whole process! Even when I had problems this morning, he was not available to speak to, I dealt with a colleague but he called me back this afternoon to make sure everything was working. Thank you George!

Princes Road Surgery, London

May 2019: Staff are very helpful, very happy with service.

Newham GP Co-Operative Ltd, Newham

May 2019: Thank you to George and the team for being so thorough. Very good, efficient customer service.

Battersea Healthcare CIC & Wandsorth CEPN

May 2019: Think I spoke to a gentleman called Ben – He was extremely helpful and patient although had no idea what I was doing – resolved quickly, very grateful, thank you.

Stubbington Avenue Surgery, Portsmouth

May 2019: Truly and exceedingly grateful, thank you Lenn.

Roman Way Medical Centre, London

May 2019: We are new customers but so far any calls we’ve made have been dealt with efficiently and resolved quickly – thank you.

Medina Healthcare Surgery, Isle of Wight

June 2019: Very helpful, and dealt with promptly.

Mount Farm Surgery, Suffolk

June 2019: The expert support given resolved the problem in minutes. Very happy.

Stephen Chambers, Orpington

June 2019: Very good service, thank you!

Sunbury Health Centre Group Practice

June 2019: George Ketley was polite, professional and patient, and had the problem solved quickly.  Thank you.

M & L Sheet Metal Ltd, Hertfordshire

June 2019: Ben Clarke is always extremely knowledgeable, helpful and professional.

Tudor Way Surgery, Petts Wood

June 2019: 5/5. It took a long time to identify what the problem was but George Ketley was excellent, kept in contact with me throughout the time the issue presented, continued to keep me updated and even when it was resolved he monitored and checked in with me regularly to make sure the issue hadn’t reoccurred. During a frustrating difficult time it really makes a difference when you have a supportive member of the Premier Team like George helping.

King Edwards & Swakeleys Medical Centre, Uxbridge

June 2019: Quick and helpful response sorted out our issue immediately. Thank you.

Dr Boffa and Partners, Surrey

June 2019: Ashleigh was super helpful, and [our issue] was resolved top speed. Thanks again!

★★★★★

Clarins UK Ltd, London

June 2019: Ben was extremely helpful today, I managed to have all my queries sorted in less than 30 minutes 🙂

★★★★★

XDP Ltd, Sutton Coldfield

June 2019: Ashleigh was brilliant phoned me 3 times a day and felt had my back.

★★★★★

Edmund Estate Agents, West Wickham

June 2019: Jordan was helpful as always.

★★★★★

The Groves Medical Centre, Surrey

June 2019: Lenn is a great asset to the team, very helpful and communication on point. Well done, and thanks.

★★★★★

Clarins UK, London

July 2019: 5/5 – Jordan dealt with the issue we had yesterday and as always he is very professional and knowledgeable. Excellent customer service and the issue was resolved quickly.

★★★★★

Norton Medical Centre, Stockton on Tees

July 2019: 5/5 – Thank you Jordan and Jacob!

★★★★★

Global-E, London

July 2019: George was clear and precise as well as being helpful and informative.

★★★★★

Selsdon Park Medical Practice, South Croydon

July 2019: 5/5 Excellent service as always.

★★★★★

The Triangle Group, London

July 2019: 5/5 – Quick and efficient response today, thank you.

★★★★★

The Parks Medical Practice, Blisworth

July 2019: Very helpful thank you.

★★★★★

Market Place Surgery, Sandwich

July 2019: Support desk is always available and helpful with all queries.

★★★★★

St Pauls Way Surgery, London

July 2019: Very professional – 5/5

★★★★★

Loco Locale Ltd, London

July 2019: Always a good experience with technical support from you.

★★★★★

Tennant Street Medical Practice, Stockton on Tees

July 2019: Ashleigh Bridge was excellent and a big thank you to her from Mulberry Medical Practice. A great asset to have.

★★★★★

Mulberry Medical Practice, London

July 2019: Ian Francis was really helpful, sending me a step by step guide and resolved the problem quickly.

★★★★★

Medina Healthcare Surgery, Isle of Wight

July 2019: Excellent service. Very knowledgeable and helpful engineer.

★★★★★

Victoria Medical Centre, Tyne and Wear

July 2019: Excellent service as always, thank you 🙂

★★★★★

Drs J McElligott & A Turner, Barnet

July 2019: Engineer was very helpful and explained what the problem was and how he rectified it too.

★★★★★

Abbey Healthcare (Kenyon Lodge), Manchester

July 2019: Really pleased, problem sorted and they didn’t even laugh at my obvious ‘IT challenged’ lack of know how. Thanks guys.

★★★★★

Caldicot Medical Group, Caldicot

July 2019: Engineer arrived early, completed the work and explained everything to me. Very satisfactory, thank you!

★★★★★

The Smithy Surgery, Hyde

July 2019: 5/5 – George was brilliant!

★★★★★

Belvoir, Sidcup

July 2019: 5/5 – Great fast service.

★★★★★

The Islington GP Group Limited, London

July 2019: 5/5 – Outstanding service from Ben, we were reassured, supported and kept informed and I (we) cannot fault it.

★★★★★

Saundersfoot Medical Centre, South Wales

July 2019: Ashleigh was great. Professional and followed up afterwards to check that all was still ok.

★★★★★

Kent House & New Ash Green Surgery, Kent

July 2019: 5/5 – excellent service thank you.

★★★★★

Better Staff Recruitment, Sidcup

August 2019: 5/5 – George is always friendly & helpful!

★★★★★

Guildhall Surgery, Kent

August 2019: 5/5 – Lenn was very helpful – although would have been good to know the mailbox would need to be changed when we updated the phones three days ago. But once the issue was raised Lenn dealt with it and really sorted the issue.

★★★★★

The Listening Place, London

August 2019: 5/5 – Fault was dealt with straight away, informative conversation about what was done to solve the problem and surgery kept up to date until problem resolved. Excellent service 🙂

★★★★★

Chells Way Surgery, Stevenage

August 2019: 5/5 – We received excellent service from the Engineer Rhys and the customer service Ashleigh Bridge gave was also very good. I did call and ask for the Manager to be informed of the service both gave us.

★★★★★

Relate, Essex

August 2019: 5/5 – George was polite, efficient and helpful.

★★★★★

Total Lettings Company, Exeter

August 2019: 5/5 – George Ketley was very helpful. My issue was resolved promptly and he contacted me the following day to make sure the problem had not reoccurred. Great service.

★★★★★

Pencester Surgery, Dover

August 2019: 5/5 – Prompt support.

★★★★★

The Woll Surgery, Nottingham

August 2019: I wasn’t involved in the order process but it’s all complete, just waiting for the SIP lines. The engineers were fine and we’re satisfied with the service we have received. James is going to come back to us on a query regarding the previous system but we’re happy to give 4 stars.

★★★★

Crook Log Surgery, Bexleyheath

August 2019: We’re happy with the service – the order process was fine, all work is complete and the engineers were very good.

★★★★

Harrold Medical Practice, Bedfordshire

August 2019: The order process was fine, I was advised that it would be seamless coming across but we had few hiccups along the way. We lost a couple of lines but they dealt with the situation very well and always updated us. The engineers were fine and arrived of the days they said they would and didn’t overrun on times either. We’re satisfied with Premier so far, a bit upset about the lines that didn’t come over but Gareth is aware of the situation and dealing with it.

★★★★

Nova Scotia Medical Centre, Castleford

August 2019: 5/5 – Slight phone wait to get through to service desk, otherwise first class, friendly, efficient and fast resolve for reported issue. Many thanks.

★★★★★

Teddington Theatre Club, Twickenham

August 2019: 4.75/5 – George was very helpful and advised me what to do re taking information if my problem happened again.

London Road Medical Centre, Sittingbourne

August 2019: 5/5 – Very helpful from start to finish.

★★★★★

Shotfield Medical Practice, Surrey

August 2019: 5/5 – Very good service as usual from George Ketley.

★★★★★

Dr Boffa and Partners, Surrey

August 2019: 5/5 – This is the first time I have used this service as we have only just had the phones and Lenn was extremely helpful and very experienced. Thank you very much for your very quick response in dealing with my problem. 🙂

★★★★★

Trent Meadows Branston Primary Care Centre, Staffordshire

August 2019: 5/5 – Staff were very knowledgeable about my problem and their solution worked first time. Even though it was evident the problem was-solved, they put a monitoring process in place as a double check. They were very willing to work around my time scale.

★★★★★

Bemre Supplies, Catford

August 2019: Harvey was fine and the engineers were very good. We didn’t encounter any problems and whenever we have a problem we always get updates so we’re satisfied with the service.

★★★★★

Beechwood Medical Centre, London

August 2019: Everything is complete and the engineers were brilliant. It started off well, there were a few issues when we got going but it’s all sorted.

★★★★

Brunston & Lydbrook Practice, Gloucestershire

August 2019: The engineer was very good nothing was too much trouble, did everything I needed him to do with no fuss or drama.

★★★★★

Bancroft Medical Centre, Orford

August 2019: 5/5 – Steve was extremely helpful and professional. It was actually really nice to see a telephone engineer as some things are just so much simpler to explain/resolve face-to-face.

★★★★★

Killick Street Health Centre, London

August 2019: 5/5 – Always prompt, efficient and a pleasure to deal with.

★★★★★

Woodcote Group Practice, Purley

August 2019: 5/5 – Very helpful staff.

★★★★★

Sunray Surgery, Surrey

August 2019: 5/5 – Swift and professionally dealt with.

★★★★★

Sidney House, Essex

August 2019: 4.5/5 – Very helpful and issue was resolved promptly.

★★★★

WF Federated GP Network, Larkshall

August 2019: 5/5 – Outstanding customer service and support from Dani Mills – 5 stars , couldn’t ask for better service.

★★★★★

Age UK, Lambeth

September 2019: 4/5 – Really good customer service, regardless of how many times I called there was someone at the end of the phone to answer my questions.

★★★★

The Elm House Surgery, Kent

September 2019: 5/5 – Spoke to Danni who helped sort out the problem we had with our phones. Thank you.

★★★★★

Hurst Place Surgery, Kent

September 2019: 5/5 – The best support team ever

★★★★★

Gillingham Medical Centre, Kent

September 2019: 5/5 – The service we get from you is always excellent.  We expect the odd problem with any system we use but the fact that you route out the problem and get it fixed so quickly is fantastic.  I know whatever the problem I can tell you and leave it with you to sort and that is excellent.

★★★★★

Howden Medical Centre, Goole

September 2019: 5/5 – As always a professional and fast response, which is appreciated. Thanks.

★★★★★

Teddington Threatre Club, Hampton

September 2019: 5/5 – Excellent service as always.

★★★★★

Victoria Medical Centre, Newcastle

September 2019: 5/5 – George was more than helpful with our internet/phone problem after a general area outage caused by vandalism. He kept is updated as much as he could and was very helpful. Great service 🙂

★★★★★

First Step Trust, Crayford

September 2019: 5/5 – First class service from the technical team as always.

★★★★★

Sharnbrook Surgery, Bedford

September 2019: 5/5 – All of my dealings with everyone at Premier Choice Group have been brilliant over the years, and this was no different! Thanks again.

★★★★★

Moss Grove Surgery, Dudley

September 2019: 5/5 – the engineer was friendly and helpful.

★★★★★

St Margarets C of E Primary School, South East London

September 2019: 5/5 – Really helpful as always, many thanks.

★★★★★

Horsmans Place Surgery, Dartford

September 2019: 5/5 – My query was handled in one phonecall and request was live on the system within 15 minutes of the call.

★★★★★

Parkside Group Practice, Croydon

September 2019: In August 2016, Willingham Surgery changed their telephone system to Premier Choice Group as we had experienced some problems with our previous provider relating to the service.

After speaking with Gareth Williams from Premier Choice who explained the whole process and contract details very clearly and openly and provided a full overview of the whole package regarding the new phone system, after sales service and the availability of technical assistance in the event of any problems, we made the decision to change to Premier.

The whole process was disruption free and we were kept informed during the whole process which was very reassuring.

We have been more than happy with the system and the support from Premier and would certainly recommend them to others considering a change.

Willingham Surgery, Gainsborough

September 2019: 5/5 – As always Rob very professional, polite and knew what he was doing.

★★★★★

Alma Partnership, Swindon

September 2019: 5/5 – Polite and very efficient. Did the job quickly. Very friendly.

★★★★★

Newton Place Surgery, Faversham

September 2019: 5/5 – We would like to extend a big thank you to the engineers for the smooth installation of the phone system this week.

★★★★★

Northfield Health Centre, Leicester

September 2019: 5/5 – excellent service from Dani – thanks.

★★★★★

New Cross and Deptford Families First Ltd, London

September 2019: 5/5 – Spoke with Ben and he patiently went through the report that I have been receiving. Made it easy for me to work out… thanks for your help/assistance.

★★★★★

Warden Lodge Medical Practice, Hertfordshire

September 2019: 5/5 – Very quickly sorted out, thank you.

★★★★★

Hawthorn Medical Centre, Swindon

September 2019: 5/5 – The order process was brilliant, all work is completed and the engineer Rob was fantastic. We don’t like the way you bill us (portal) but otherwise we’re satisfied so far.

★★★★★

Sundon Medical Centre, Luton

October 2019: 5/5 – Always efficient & helpful.

★★★★★

Dr Boffa and Partners, Surrey

October 2019: 5/5 – Excellent customer service.

★★★★★

The Islington GP Group Limited, London

October 2019: 5/5 – George Keevill deserves 5 stars.

★★★★★

Dr Y Singh and Partners, Liverpool

October 2019: 5/5 – Very helpful, excellent service, thank you.

★★★★★

Larkside Practice, Luton

October 2019: 5/5 – Good customer technical service.

★★★★★

Sharnbrook Surgery, Bedford

October 2019: 5/5 – Just like to say how helpful and knowledgeable Ashleigh was and very quick to resolve my query/problem.

★★★★★

Station Road Surgery, Sidcup

October 2019: 5/5 – On this occasion, very quick and prompt response.

★★★★★

Forest Hill Group Practice, London

October 2019: 5/5 – Great service, corrected the problem while I was on the phone.

★★★★★

Moss Grove Surgery, West Midlands

October 2019: 5/5 – George was very helpful.

★★★★★

Fabulous Floors Sussex Ltd, Hassocks

November 2019: 5/5 – Very pleased with the work the engineer had done today. He was polite, knowledgeable and knew exactly how to resolve the problems with our system. He was very informative and explained comprehensively where and how the problems were occurring, which gave me a better understanding of the messaging system and how the diverting of calls worked. Hopefully all the problems are now resolved satisfactorily.

★★★★★

Coleford Health Centre, Gloucestershire

November 2019: 5/5 – Our problem was dealt with most efficiently and quickly.

★★★★★

Fyfield Clinic, Enfield

November 2019: 5/5 – Great service, very impressed thank you.

★★★★★

Church Court Chambers, London

November 2019: 5/5 – We recently had a new hosted system put in by Premier. The engineers were very good and when we had a few issues early on George dealt with these extremely well. We were unclear about a couple of our first invoices but Nathan was excellent – he came to the office, explained and resolved the issues. We’re very satisfied with Premier Choice.

★★★★★

Better Staff Recruitment, Sidcup

November 2019: 5/5 – A smooth changeover of facilities.

★★★★★

Telecommunications UK Fraud Forum (TUFF), Penge

November 2019: We’ve been with Premier Choice for the last year and when the new guidelines for Access came out from the Welsh Assembly government, I contacted Premier. I spoke to Darren initially and within a week our account manager Kevin came down to see us. He put everything in place that we needed and by the beginning of December, we will be compliant with the guidelines.

Roathwell Surgery, Cardiff

November 2019: 5/5 – Great service from Ben.

★★★★★

Peterhouse Capital Limited, London

November 2019: 5/5 – Steve was very helpful, polite and informative. Much appreciated, thank you.

★★★★★

Printstar Ltd, Gillingham

November 2019: Kevin was great organising our new system for us. The installation is complete and the engineers were great, no problems. The Service Desk have always been very helpful when I have called in and we’re very satisfied with the service.

★★★★★

The Governing Body of the Cat Fancy, Bridgwater

November 2019: We’re just waiting for a few outstanding items but otherwise our installation is all completed, the engineers were fine and Kevin was perfect.

★★★★

Perran Bay Care Home, Cornwall

November 2019: 5/5 – Well handled, no issues, problem solved.

★★★★★

Saxonbury Medical Group, Crowborough

November 2019: 5/5 – Very good and quick.

★★★★★

Woodland Avenue Practice, Luton

November 2019: 5/5 – Quick, friendly service.

★★★★★

Meltham Road Surgery, Huddersfield

November 2019: 5/5 – Excellent team always very helpful.

★★★★★

Gillingham Medical Centre, Kent

November 2019: 5/5 – Ben Turner always provides excellent service. Thank you.

★★★★★

GNC Construction Ltd, Buckinghamshire

November 2019: 5/5 – The whole process of new phones and installation has been excellent. Dwaine Adamson who installed our new system, kept us informed the whole time of the process and what he was doing, this ensured that there was no interruptions to our service. We were so impressed with his professionalism and also his excellent training. Thank you Premier Choice.

★★★★★

Mauldeth Medical Centre, Manchester

November 2019: 5/5 – George was so helpful… amazing, very impressed, not sure a support query has been dealt with as well as this in the past. So thank you.

★★★★★

Woodlands Surgery, Kent

December 2019: 5/5 – Jordan was great. Many thanks.

★★★★★

M & L Sheet Metal Ltd, Hertfordshire

December 2019: 5/5 – As always excellent staff.

★★★★★

Gillingham Medical Centre, Kent

December 2019: 5/5 – The lady I spoke with (don’t know her name) was absolutely amazing. Dialled in straightaway, set up the link to access the call recorder and put all log ins and passwords into a document for me. Five star service, well done!

★★★★★

Sidcup Medical Centre, Kent

December 2019: 5/5 – Great service from George and the issue was dealt with very quickly.

★★★★★

Better Staff Recruitment, Sidcup

December 2019: 5/5 – Even though I was unable to retrieve the call recording I wanted due to a technical issue I was given an explanation of what occurred and what had been done to prevent it happening again in future.

★★★★★

Norton Medical Centre, Stockton on Tees

December 2019: 5/5 – Very prompt service.

★★★★★

Mauldeth Medical Centre, Manchester

December 2019: 5/5 – Very helpful!

★★★★★

The Chestnuts Surgery, Kent

December 2019: 4.75/5 – George Ketley has been very helpful and he has followed this fault up with me and made sure I am happy before he closed it off. Well done George 🙂

★★★★★

Hanslope Surgery, Milton Keynes

December 2019: 5/5 – Steve and Neel were fantastic! I was dreading the install and the disruption I thought this was going to cause to the surgery but it went seamlessly and there were no disruptions to clinics and any issues were resolved there and then and very professionally by Steve and Neel.

★★★★★

The Arch Medical Practice

December 2019: 5/5 – The support member of staff was great, he took the details and it was resolved within about 10 minutes, he even looked back on my account for previous emails regarding our agreement with yourselves. Usually I have a battle with yourselves. Brilliant service.

★★★★★

Lingwell Croft Surgery, Leeds

December 2019: 5/5 – Very helpful staff.

★★★★★

Woodbridge Practice, Ingleby

December 2019: 5/5 – Excellent as always.

★★★★★

Alma Partnership, Bournemouth

December 2019: 5/5 – The support we got from Ben Clarke was brilliant. Thank you.

★★★★★

New Eltham Medical Centre, Blackfen

December 2019: 5/5 – Very efficient service.

★★★★★

Wrafton House Surgery, Hatfield

January 2020: 5/5 – The Engineer who attended was very knowledgeable, the guys in the office on the help desk are fantastic too, nothing is too much trouble.

★★★★★

Alma Partnership, Bournemouth

January 2020: 5/5 – Ben was very good and patient and answered all my questions.

★★★★★

Belvoir, Sidcup

January 2020: 5/5 – Excellent service thank you.

★★★★★

Aireborough Family Practice, Leeds

January 2020: 5/5 – I asked for a call earlier than 9am so that I could judge whether to come into work or not based on whether the internet was working. I actually got a call at 7.50am which was fantastic!! Really impressed.

★★★★★

Conflict Management Plus Ltd, Royston

January 2020: 5/5 – Pleasant, helpful and polite, explained what the problem was and what he was doing to resolve it.

★★★★★

St Margarets CofE Primary School, London

January 2020: 5/5 – This was resolved by the engineer sourcing contacts and testing without intervention from me :-). When we report a fault or need something resolving the response is quick and sorted by helpful, knowledgeable and timely staff.

★★★★★

The Arch Medical Practice, Manchester

January 2020: 5/5 – Delighted with how quickly you were able to help me with this – thank you.

★★★★★

Brant Road Surgery, Lincoln

January 2020: 5/5 – Very helpful and not patronising despite me being very dim!

★★★★★

The Parks Medical Practice, Blisworth

January 2020: 5/5 – Our issue was dealt with promptly and I have to say I was greatly impressed by that. The support guy George was professional, polite and helpful, he is a credit to your company. Top marks George!!

★★★★★

Dr Jabbar, Essex

January 2020: 5/5 – Very helpful, thanks.

★★★★★

Skillbase Consulting, Kent

January 2020: 5/5 – While we do seem to get this issue a lot, it is always resolved quickly and efficiently. Everyone I have spoken with are very friendly and helpful, with Ashleigh being no exception to a wonderful team. Thank you very much for your support.

★★★★★

Severn Bank Surgery, Gloucestershire

January 2020: 5/5 – George has been instrumental in firstly getting the problem resolved and secondly arranging access to the call recordings. He kept me informed of progress along the way and was knowledgeable when it came to explaining the new system.

★★★★★

Kent House & New Ash Green Surgery, Longfield

January 2020: 5/5 – Always quick and very helpful! Thank you so much.

★★★★★

Kings Medical Centre, Essex

January 2020: 5/5 – Some additional tips provided.

★★★★★

The Old Fire Station Surgery, Southampton

January 2020: 5/5 – Rhys Howitt was very helpful and patient with us doing his job. He was very efficient and quick to resolve this issue with no interruption to our own work. Thank you Rhys for all your assistance.

★★★★★

Bruce Grove PHCC, London

January 2020: 5/5 – George was very helpful, went above and beyond to support my request.

★★★★★

Forest Hill Group Practice, London

January 2020: 5/5 – Really nice and helpful member of staff, got the recordings emailed over to me ASAP which was really helpful.

★★★★★

The Palms Medical Centre, Ilford

January 2020: 5/5 – Engineer was brilliant, wish Dwaine had been the engineer on site at first.

★★★★★

Hunmanby Surgery, Yorkshire

January 2020: 5/5 – Lenn was very helpful.

★★★★★

Dr. Boffa & Partners, Surrey

January 2020: 4.75/5 – Rhys explained everything in detail.

★★★★

Leander Family Practice, Thornton Heath

January 2020: 5/5 – Problem sorted out very quickly and efficiently. No hassle and straight to the point. Very happy with service and George is very polite and professional. Many thanks!

★★★★★

Tower House Surgery, Buckinghamshire

January 2020: 5/5 – George was brilliant sorting this problem out for me and in a very timely manner. Thank you 🙂

★★★★★

Trent Meadows Medical Centre, Branston

January 2020: 5/5 – Brilliant service, problems always resolved quickly.

★★★★★

The Arch Medical Practice, Manchester

January 2020: 5/5 – Friendly, helpful & informative 🙂

★★★★★

The Marisco Medical Practice, Mablethorpe

January 2020: 5/5 – George was very knowledgeable and solved my issues.

★★★★★

The Snaith & Rawcliffe Medical Group, Goole

January 2020: 5/5 – Very prompt service and reply back with the resolution of the problem.

★★★★★

Francis Road Medical Centre, London

February 2020: 5/5 – Many thanks Ashleigh.

★★★★★

Islington Central Medical Centre, London

February 2020: 5/5 – Spoke to George he is always helpful and polite.

★★★★★

Trinity Surgery, Wisbech

February 2020: 5/5 – Great customer service. Dealt with my issue straight away and only took a minute to fix!

★★★★★

DJW Coachworks, Welling

February 2020: 5/5 – Excellent service and very quick resolution.

★★★★★

St Thomas Road Surgery, Pontefract

February 2020: 5/5 – Ian was very pleasant and efficient. Kept us appraised of progress throughout and there was no disruption to our phone service. Very impressed!

★★★★★

The Grand Drive Surgery, London

February 2020: 5/5 – Rhys was such a nice person and a pleasure to work with, we are all very grateful. His explanations were perfect.

★★★★★

The Broadway Surgery, Woodford Green

February 2020: 5/5 – The issue was sorted straight away while I was on the phone to your operator.

★★★★★

Mill Road Surgery, Sheffield

February 2020: 5/5 – Excellent service, very helpful engineer.

★★★★★

Devon Road Surgery, Dartford

February 2020: 5/5 – Ashleigh was patient and prompt, and clear in her explanation as to how to divert a call. Clear instructions were also emailed.

★★★★★

Moss Grove Surgery, Kingswinford
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