• Contract review
  • Telephony estate survey and audit
  • Billing integrity review
  • Equipment audit
  • Opportunity and advice
  • Streamlining services
  • Cost benefits
  • Customer satisfaction

With technology changing all the time, the recommended solution and associated costs provided at the beginning of a contract may not be the best deal further down the line.

Our existing customers have their accounts reviewed typically on an annual basis but may request a review at any stage of their contract with us. With access to live and historic charges and reports, we can analyse current expenditure and usage to see all account activity. We may discuss organisational goals and what impact any planned changes could have on telecoms requirements. We can also explore any feedback they have received from their callers, or staff, and identify any areas for improvement. Additionally, we advise on industry developments relevant to them and provide recommendations for moving forward.

 

What does a Premier Audit entail?

One of the first things we do when meeting a potential customer is review their existing set-up; this could be anything from analysing recent bills through to identifying physical hardware inventory. It’s not just a box-ticking exercise – we know every site/account/customer is different, so we tailor the audit to the individual requirements of each client. We pride ourselves on our wealth of experience in auditing telephony estates for both large and small organisations and our audits can include:

Account/cost summary

  • How much are you paying?
  • Who are you paying it to?

Bill analysis

  • What are you paying for?
  • Do you understand the charges on your bill e.g. recurring charges, hardware expenditure, lines and call costs?
  • Are you being billed correctly?

Site/Estate visibility

  • Do you have visibility of your account(s) at all required levels? E.g. Can you see a breakdown per site?
  • Does head office know what’s going on at the branch sites?

Contractual obligations

  • Are you getting everything you signed up for?

Expiry dates

  • Are you tied in to a contract?
  • Do all your provisions expire at the same time?

Line profiles

  • Do you know what each line does?

Equipment reviews

  • Are you making use of all the hardware you purchased?
  • Do you need additional hardware?

Integrity checks

  • Do your bills reflect your line provision and configuration?
  • Are there any duplicate charges?

Consolidation

  • Do you have any services that are no longer in use?
  • Could you streamline existing services to increase efficiency and/or reduce costs?

On-site/technical review

  • Do you know the telecoms infrastructure in your premises?
  • Is your comms room correctly configured?

Recommendations

  • Could you improve your existing set up?
  • What services are available to your organisation that could increase efficiency or save you money?
  • Can we help you?

Your specific audit requirements will determine whether this can be carried out from a desktop or whether physical presence is required on-site. Either way, you can be sure to receive a comprehensive set of answers to your questions and an action plan for your next steps.

 

 

Do you require an Audit to assess your current set up?

What customers are saying

June 2015: My requirements were followed to the letter and the financial arrangements were simplistic making it easy to present to the Governing Body and also to budget for! A huge thank you to Dave (the engineer) and James Gargaro (Sales Executive) for a smooth, pleasant yet totally professional experience – 10 out of 10!

Henwick Primary School, Eltham

September 2015: Premier Choice installed a new phone system, billing software, transferred lines and calls and we were thoroughly impressed with the ease in which they did it. We now have a fully integrated system that’s saving us money and has increased customer satisfaction. I was also pleased with the training given to my staff which meant they knew how to optimise the use of our new technology.

Ramada Hotel, London

October 2011: We would inform you that since we changed from British Telecom to Premier Choice in 2008, we confirm that we are very happy with the service that you have provided to us and also that you have been very helpful in assisting us.

Watling Medical Centre, London

May 2013: We have dealt with Premier for the last 3 years and have always had an excellent standard of service from you. Your whole team are very professional in their approach.

 

Courtview Surgery, Kent

October 2017: James organised our installation for us and the order process was very good. We couldn’t be happier with the installation. Our engineers, Tony and Ian, were great and very helpful in explaining everything we needed know. If we weren’t sure about something, they would explain it again until I was happy with it. We did experience some issues in the switch over but this was the BT Openreach engineer, not Premier Patient Line. The engineers were very accommodating and they made sure we were happy with everything before they left.

★★★★★

Thanet Road Surgery, Kent

October 2017: We have just had a new system put in and the installation went very smoothly with Steve and Neel. Neel in particular was very good couldn’t do enough for us and put up with a lot from us and is still helping us now. There was never a problem when we had any queries. Gareth has been great and bent over backwards for us too.

★★★★★

Quorn Medical Centre, Leicestershire

January 2018: We recently switched over to Premier Patient Line to help us cut costs and it couldn’t have gone any smoother. Mark took us through the order process which was wonderful and so far the installation has been completed in line with our expectations. The engineers (Rob, Reece and Mick) are very nice and have been fantastic throughout, and we didn’t have any disruption. 5 stars!

★★★★★

Tower House Surgery, Isle of Wight

November 2017: We’ve just had 4 sites taken over by Premier. The order process was good but there was a bit of confusion with regards to how many systems had been ordered. There was also a bit of a mix up with delivery on the headsets. The work wasn’t quite up to our expectations and Premier will have to come back to make some changes and give us some training on call recording. However, the engineers were very good and there wasn’t any downtime when we switched over. The communication between head office and the engineers wasn’t great which was a shame. The installation didn’t go perfectly but overall we’re happy.

★★★★

The Parks, Blisworth, Northamptonshire

October 2017: We’ve been with Premier for almost 10 years now and have just had a new system put in. Dan was excellent and the order process was brilliant. The installation went well and Rob was great. We had a straightforward switchover with no downtime. Everyone was great and we would recommend Premier, we have always got on well with them!

★★★★★

The Surgery, Chilham, Kent

November 2017: We’ve had a great experience with Premier Patient Line. James was brilliant, very easy to talk to. Our engineers were great and all the work has been completed – Rob was excellent. We didn’t have any downtime during the switch over and we haven’t had any problems since. So far so good!

★★★★★

St Katherine’s Dock Practice, London

November 2017: We would definitely recommend Premier after our recent experience with them. James set everything up and took us through the order process which was all fine. We’re still waiting for our SIP line but the engineer Ian did everything else, explained it all to us and the switch over was very smooth.

★★★★★

Modern Medical, Essex

January 2018: My surgery signed up with Premier Patient Line in August 2016 but we added call recording to our practice at the end of 2017. Mark came back and took us through the order process which was fine. The engineers completed all the work as expected and we had a little downtime but we were advised of this.

★★★★★

Plumstead Health Centre, Plumstead
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