• Single point of contact
  • Skilled engineers
  • Multi-level support and knowledge
  • Incident and problem management
  • Service restoration
  • 24x7x365 out of hours support
  • Service Level Agreements
  • Quality and continuous improvement

Our UK-based Service Desk is available as standard from 8.30am through to 5.30pm and provides a single interface to deal with all service support issues.

We take pride in the personalised support that we deliver to our customers and our CRM platform supports our approach by giving our Engineers a single view of our customers and their experience.

Our reputation is built on professionalism, industry expertise and our dedication to customer excellence. Our Service Desk is key to the support we provide and our Engineers are all professionally accredited by our Technology and Network Partners and are experts in their field.

Premier Choice offers different support levels including Extended Cover as well as Total Cover which provides 24x7x365 availability, all of which is provided by our in-house team.

Please see our Maintenance Policy for full details and SLAs.

Features

  • Skilled engineers
  • Multi-level support and knowledge
  • Incident and problem management
  • Service restoration
  • 24x7x365 out of hours support
  • Service Level Agreements
  • Quality and continuous improvement
  • Single point of contact