Premier Choice Group’s specialist call logging software gives your business the ability to track, monitor and control telephone usage anywhere it’s needed.
Intuitive Call Logging Platform
Our smart and simple interface enables you to target individual extensions, trunks, specific groups and entire departments for comprehensive management and reporting. This helpful software is a web-based client meaning you can access the information you need from wherever you are, regardless of where your staff are working from. This will allow closer monitoring of staff productivity, enabling you to manage your call handlers and customer service levels, especially when combined with an accompanying call recording solution.
See the status of an extension or review live call statistics, such as the quantity of incoming and outgoing calls and length of time spent on the phone. Use clear and concise dashboards with a variety of graphs, grids and speedos to view data at a glance and set targets or thresholds and be alerted to statistical changes. These dashboards are completely configurable meaning you’re in control and can present the data in a way that feels logical to you and your colleagues.
Analysis and Reporting
Use the templates provided or compile the information most important to your business outcomes and create your own reports. Reporting can be performed on demand or scheduled for regular tracking of KPIs and business interests. Deliver reports directly to key personnel by email, SMS, print or file so your organisation can react in real-time, or identify trends for making informed decisions about future resourcing and commercial needs.
- Measure staff efficiency
- Improve productivity and customer service
- Inform resource allocation
- Track and control costs
- Powerful reporting across multiple metrics
- Deliver reports to key personnel on demand or scheduled