The ability to track and control telephone usage in your organisation can make a big difference to your bottom line. Discover how your employees are using their time, get accurate statistics for the length and volume of calls made, and make informed decisions about staffing and management as a result.
Monitor and Manage
Premier Choice Group’s professional call management software enables you to monitor this usage across your entire organisation, effortlessly. Comprehensive telephony management and reporting features track support environments and contact centre agents, employee use, costs and peak activity times. With this in hand, you can predict operational expenditure more easily, forecast for upcoming requirements and plan resources for high demand periods.
Accurate and efficient in real-time, our web-app makes this powerful overview available whenever you need it, wherever you are.
Review your call data in quick-to-interpret dashboards and by displaying these statistics on wallboards around your premises, you can easily see the headline statistics, keeping you informed and your staff on track.
- Full visibility
- Cost/resource management
- Insights for scheduling and forecasting
- Cloud accessibility
- Accurate and efficient