The ability to record calls is increasingly essential or regulatory in business. From GP surgeries to financial services institutions, all kinds of organisations get great peace of mind from having conversations on record.

Two key reasons for recording calls are dispute resolution and employee training. In an age where customer service is paramount, and employees are dispersed across many locations, businesses need to know how their staff are behaving, what they’re saying, and ensure it’s in line with best practice and brand positioning.

To that end, voice files contain valuable information about the quality of service provided to customers – as well as how that quality could be improved.

Premier Choice Group’s premium call recording solution, ‘CommsOffice Voice’ also includes basic call management reporting features, a high specification PC/server and unlimited client licences for search and playback. You can also bolt-on additional ‘Call Management Professional’ software to take advantage of live telephony statistics and wallboards.

Multiple search criteria ensure you can find recordings quickly whenever you need them – which makes GDPR requirements for Right to Access, Right to be Forgotten and Data Portability far easier to comply with.

Implement Call Recording to capture your conversations

What people are saying

November 2015: Very prompt and efficient service from Sacha our relationship manager. Working for us to improve telephone service and reduce cost. Thanks.

Adrian (Practice Manager), Whitstable

January 2015: Huge thanks to Rob, Ian and Tracy who I felt did a fantastic job.  All went very, very smoothly.  Telephones now up and running, just waiting for SIP update 12th Feb and then all is finalised. All staff and especially partners here think the new system is very efficient, and the calls are now more evenly and efficiently distributed.  Very pleased with everything and the team were very friendly and efficient.  Big Thanks to all and I would definitely recommend to all my fellow Practice Managers.

Ambrose Avenue Group Practice, Colchester

July 2015: The engineers that came were wonderful and the installation went without a hitch. Not an easy job trying to work around us all whilst we are still trying to do our jobs. Thank you for being so helpful and considerate. We are loving the new telephone system 🙂

Argyll House Surgery, Isle of Wight

January 2018: Brilliant service again! We’ve used Premier in two other surgeries which is why I used them Danny was lovely and took us through the order for our new system and moving our lines and calls over. The engineers were lovely, brilliant – I can’t fault them. We didn’t even notice the switchover and there was no downtime. There are a few small things that still need to be done but we have spoken to Matt who is dealing with this.

Bath Lodge, Bath

May 2015: Thank you Premier Choice for an excellent Job and excellent service.  A special huge thank you to Tracy and the install team who just made everything seem so easy!  It was a seamless transition.  A truly professional company who understand the needs of a busy general practice.  Thank you all.

Borough Road and Nunthorpe Medical Centre, Cleveland

June 2014: An outstanding Telecoms supplier which made the transition from our current supplier seamless.  They provide modern reliable hardware and a technologically advanced communication system at affordable prices.

Cottons Medical Centre, Northamptonshire

May 2013: We have dealt with Premier for the last 3 years and have always had an excellent standard of service from you. Your whole team are very professional in their approach.

Courtview Surgery, Kent

January 2018: We’ve just switched our lines and calls over to PPL and got a new system too. The whole process was painless and James was great. The engineers were great although we do have one thing outstanding but they are sorting this for us. As promised, the switch-over was painless and there was no downtime – I blinked and it was done.

Cranleigh Medical Centre, Surrey

September 2015: We recently switched our phone system using Premier Choice Telecom at both our main surgery and our branch surgery. This was done over the course of 3 days with very little disruption to service. Staff were given excellent training and Tracy and Dave the engineers couldn’t have been more helpful. I would highly recommend.

Dr Bance and Partner’s Practice, North Yorkshire

January 2018: We met Premier Patient Line at Management in Practice in October and Danny came to see us soon after to take us through the order process which couldn’t be any easier. The engineers were lovely and even gave us a fuse for one of our plugs which was very handy! All the work was completed and there was no downtime when we switched over. We’ve had a great experience with them and they offer a really good service.

Elsdale Street Surgery, London

December 2015: Recently had an upgrade to our phone system.  Have been with Premier Choice for 3 years.  Very pleased with the service we received and the dedication of Sasha in the sales team.  Ian the engineer spent 2 days on our upgrade.  Cannot praise him highly enough, he was very thorough and so helpful.  Anyone thinking of an installation or upgrade should request Ian!  Our calls are now cheaper after the upgrade.

Fran (Practice Manager), London

July 2014: From the sales team, to the installation team, to the customer service team; it’s been a first class service.  So much better than our previous phone company! Plus their rates are half that of BT.  Result!

Guildhall Surgery, Folkstone

September 2017: Have received excellent service and would highly recommend Premier Patient Line. The whole process was dealt with very professionally by people who were competent and understood the way that GP Surgeries operate. The team received full training on operating the system and the most important part is that if there is a problem they are at the end of the telephone to help out immediately.

Haddenham Surgery, Cambridgeshire

August 2014: Seamless transition to new system.  No problems and better value than our previous provider.

Helen (Practice Manager), Welwyn Garden City

June 2015: My requirements were followed to the letter and the financial arrangements were simplistic making it easy to present to the Governing Body and also to budget for! A huge thank you to Dave (the engineer) and James Gargaro (Sales Executive) for a smooth, pleasant yet totally professional experience – 10 out of 10!

Henwick Primary School, Eltham

September 2014: Excellent job and service in implementing our new telephone system.  The patients have, so far been very much happier with the service provided and the changes made as the telephone lines are so much more manageable.  The staff and doctors are also very satisfied as it will make their lives easier.  The training given has been extremely satisfactory and the engineers were unobtrusive and did the changeover with as little hassle as possible.  I would not hesitate to recommend Premier Patient Line to all.

Highfields Medical, Kent

November 2015: Upgrade to SIP and the move went smoothly. We were kept informed and Premier Choice accommodated our time requests for minimum disruption to the practice.

Jane (Practice Manager), Surrey

September 2017: Very happy with the service and the team that came to install.  Thank you very much.

Jenner Health Centre, Peterborough

May 2015: Changed to this company in 2013 and have received excellent service. Would recommend them to any GP Practice.

John (Practice Manager), London

September 2014: Due to media and patient pressure we decided to move away from our 0844 number and back to a local one.  Premier Choice was not the cheapest telephone provider but offered more experience and superior knowledge.

Karen (Practice Manager), Essex

May 2017: I always receive excellent customer care when I have to ring the helpline.

Kerry (Practice Manager), Maidstone

October 2017: The technical team were extremely helpful when we had an issue that needed resolving. George, in particular, was a credit to the company and sought further advice from within the organisation and offered us some temporary mobile phones while the issue was resolved.

Kippax Hall Surgery, Leeds

December 2015: We have now had our new telephone system in place for just over a month and we love it. The reporting and auditing tools are fab and we use the overview screen every morning between 9am – 10am to monitor call demand and log in to help answer calls so that patients don’t have to wait in the queue for more than a minute or so.  I had been researching telephone systems to replace our old system and found Premier Patient Line to be the most helpful and best system for our practice.  The install went without a hitch and we barely noticed the engineers as they went round installing the new system.  Tracy was wonderful, helping us with the phone messages and how best to utilise the system to the best advantage for both staff and patients.  Thank you to everyone at Premier for all your help and support.  Fab service!  We look forward to working with you for many years.

Larkside Practice, Bedford

April 2015: We have been with Premier Choice for several years and I have just met with Daniel.  We have re-negotiated our current call charges which are better than a competitor was offering.  This has saved me the time and effort of switching to another provider!  Happy all round!

Lynn (Practice Manager), London

July 2015: We have recently switched to Premier Patient Line (Premier Choice). The service we received has been excellent from sales consultancy to installation. Highly recommend it.

Merton Medical Practice, South West London

November 2017: We would definitely recommend Premier after our recent experience with them. James set everything up and took us through the order process which was all fine. We’re still waiting for our SIP line but the engineer Ian did everything else, explained it all to us and the switch over was very smooth.

Modern Medical, Essex

August 2015: We have just changed over to Premier Choice.  Excellent service throughout.  Sales team have been great and engineer fitting the system in the week was brill.  No glitches at all during the changeover.  Highly recommended.

Nicola (Practice Manager), South London

February 2018: We’ve been with Premier since 2012 but just moved sites and renamed our practice.  Our account manager Dan was cool but always is with us. Everything went smoothly and the engineers were great – they just need to come back to sort the SIP port.  It was all brilliant and it was nice to feel supported during the stressful time of moving site!

Old Dairy Health Centre (formerly Rosendale Surgery), London

August 2016: I know that it is very rare for people to say thank you and we are all too quick to complain but I would like to pass on my thanks to your company and especially with regards to one of your members of staff.  This week you may know that we had our new telephone system installed and Tracy Houghton was the lady in charge along with her lovely engineers.  Tracy was absolutely fantastic.  She has helped us tremendously, written protocols and has recorded the Surgery messages.  There are too many people that make complaints and do not ever praise people when it is due. Tracy is an absolute asset to your company.  I did thank Tracy whilst she was here but would be very grateful if you could pass on our thanks once again.

Park Lane Surgery, Hertfordshire

April 2015: I have worked with Premier for a number of years and the service has always exceeded my expectations.  The whole process from the initial meeting, to the presentation and then the implementation of the new system was well explained and pain free.  The system has met all our requirements and any queries we have had following the installation have been dealt with promptly and professionally.  For anyone thinking of reviewing their telephone provider, I would strongly recommend Premier.

Parkway Health Centre, Croydon

January 2018: My surgery signed up with Premier Patient Line in August 2016 but we added call recording to our practice at the end of 2017. Mark came back and took us through the order process which was fine. The engineers completed all the work as expected and we had a little downtime but we were advised of this.

Plumstead Health Centre, Plumstead

October 2017: We have just had a new system put in and the installation went very smoothly with Steve and Neel. Neel in particular was very good couldn’t do enough for us and put up with a lot from us and is still helping us now. There was never a problem when we had any queries. Gareth has been great and bent over backwards for us too.

Quorn Medical Centre, Leicestershire

September 2015: Premier Choice installed a new phone system, billing software, transferred lines and calls and we were thoroughly impressed with the ease in which they did it. We now have a fully integrated system that’s saving us money and has increased customer satisfaction. I was also pleased with the training given to my staff which meant they knew how to optimise the use of our new technology.

Ramada Hotel, London

March 2017: Excellent service – very professional from start to finish.

Redwood House Surgery, Berkshire

September 2014: I have been pleased with the whole process of changing our telephone system.  The process went smoothly and the team is very knowledgeable and friendly.  Over the two-day installation we hardly knew they were here and they were very accommodating to our requests.  The new phones are very good and simple to use the whole team are very impressed with them.

Richard (Practice Manager), London

July 2016: Very professional attitude from sales team and engineers, any problems that occur solved swiftly.

Southend Medical Centre, Essex

June 2015: Excellent service. Switch went without a hitch. Prompt advice on any queries so far.

St Helen’s Medical Centre, Isle of Wight

March 2016: Very good service from the team and huge improvement on our old system.

St John’s Wood Medical Centre, London

November 2017: We’ve had a great experience with Premier Patient Line. James was brilliant, very easy to talk to. Our engineers were great and all the work has been completed – Rob was excellent. We didn’t have any downtime during the switch over and we haven’t had any problems since. So far so good!

St Katherine’s Dock Practice, London

March 2015: Switching to Premier Choice has saved the practice money.  The transition was completely seamless.  Great customer service and any faults have been dealt with promptly.

Suzanne (Practice Manager), Maidstone

October 2017: James organised our installation for us and the order process was very good. We couldn’t be happier with the installation. Our engineers, Tony and Ian, were great and very helpful in explaining everything we needed know. If we weren’t sure about something, they would explain it again until I was happy with it. We did experience some issues in the switch over but this was the BT Openreach engineer, not Premier Patient Line. The engineers were very accommodating and they made sure we were happy with everything before they left.

Thanet Road Surgery, Kent

January 2018: We joined Premier Choice in 2015 but we’ve just added call recording with our new account manager Dan P who was fabulous! The engineers were very good. We had a little confusion after the install as we thought they were coming back but then they didn’t need to. We need a bit more training on the system and some of the messages need changing but they will get this sorted for us. Other than that it’s been very good and the service they have provided has always been good. We would recommend them to anyone, whenever I go to forums and someone else is looking at telecoms I always recommend Premier.

The Devonshire Practice, Southsea

September 2017: Premier Patient line managed our telephone system migration and requirements in a proactive and friendly manner, ensuring in the process a minimum service interruption and competitive price package. We are supported by an excellent technical support team to resolve our queries on occasions. They were able to anticipate our needs and offer solutions and alternatives.

The Green Practice, Hounslow

February 2017: Excellent service and saving us quite lot of money on telephones. Premier Choice has helped us to link our 4 practices in one telephone network via SIP technology and this has been implemented across the 4 sites in a very smooth way.

The Groves Medical Centre, London

October 2015: I can’t praise the engineers, Vick and Tracy enough. We hardly knew they were here. Everything went so smoothly with minimal disruption (in fact no disruption). Thank you also to Danny, the level of service we have received from the first initial contact to completion was second to none. This is the second practice I’ve used Premier Patient Line in. Highly recommended.

The Mounts Medical Centre, Northamptonshire

November 2017: We’ve just had 4 sites taken over by Premier. The order process was good but there was a bit of confusion with regards to how many systems had been ordered. There was also a bit of a mix up with delivery on the headsets. The work wasn’t quite up to our expectations and Premier will have to come back to make some changes and give us some training on call recording. However, the engineers were very good and there wasn’t any downtime when we switched over. The communication between head office and the engineers wasn’t great which was a shame. The installation didn’t go perfectly but overall we’re happy.

The Parks, Blisworth, Northamptonshire

November 2015: Everything went very smoothly and the engineers who came to install were very helpful, knowledgeable and friendly. They sent the instructions via email so that each computer could have a copy. I had a couple of queries after they had left and they replied promptly to my email.

The Rochford Medical Practice, Essex

January 2018: We upgraded to a new system at the end of 2017. Our account manager Dan was no problem, the engineers were great and all work is complete. I don’t think there was any downtime but I wasn’t in. We joined Premier in 2013 so have been with them for a while now and happy to rate them 5 stars.

The Snaith & Rawcliffe, Humberside

October 2017: We’ve been with Premier for almost 10 years now and have just had a new system put in. Dan was excellent and the order process was brilliant. The installation went well and Rob was great. We had a straightforward switchover with no downtime. Everyone was great and we would recommend Premier, we have always got on well with them!

The Surgery, Chilham, Kent

Premier have just taken over our lines, calls and put in a new phone system at our surgery.  Mark was good and the engineers were great. There were a few hiccups which they are working on at the moment but there was very little downtime.  We’re just waiting for one of the engineers to come back to us to get the hiccups sorted.

The Whiteley Surgery, Fareham

January 2018: We recently switched over to Premier Patient Line to help us cut costs and it couldn’t have gone any smoother. Mark took us through the order process which was wonderful and so far the installation has been completed in line with our expectations. The engineers (Rob, Reece and Mick) are very nice and have been fantastic throughout, and we didn’t have any disruption. 5 stars!

Tower House Surgery, Isle of Wight

October 2011: We would inform you that since we changed from British Telecom to Premier Choice in 2008, we confirm that we are very happy with the service that you have provided to us and also that you have been very helpful in assisting us.

Watling Medical Centre, London

August 2016: We received a first class service from all of the Premier team in respect of the phone upgrade.  Everything fully explained in detail by Gareth and he kept in touch throughout the process and offered advice and support when required.  The installation was trouble free thanks to the assistance and expert knowledge of Dan.  Would certainly recommend to other Practices.

Willingham Surgery, Gainsborough

January 2018: We’ve had excellent service from start to finish! All the work has been completed but they are coming back to do the SIP port. We did have some minor downtime but they did have a lot to do as the BT box was a mess so I wasn’t surprised. James was brilliant and the engineers were excellent.

Witley & Milford Medical Partnership, Surrey

June 2015: Premier Choice installed our new system last week.  We are very pleased with the functionality, the ease of use makes managing incoming calls far more effective than our previous system.  The experience for patients is 100% better and offers greater flexibility for changing things if we need to.  The engineers knew what they were doing and got on with the job, listening to what we wanted and acting upon it.  I would recommend this company.

Wolverley Surgery, Worcestershire

January 2018: We’d rate premier 5 stars after our experience with them. We joined in 2015 but just added call recording. Marie sorted the contract with us which was fine. The engineers were very helpful and kept us up to date but we’re still waiting for some training. There was a little bit of downtime but it didn’t impact the surgery at all.

Wolverly Surgery, Kidderminster