The ability to record calls is increasingly essential or regulatory in business. From GP surgeries to financial services institutions, all kinds of organisations benefit from having conversations on record.
Quality and Compatibility
Securely capture the conversations that matter to your organisation with powerful and flexible call recording software guaranteed to fit your team(s) regardless of the number of users or amount of call traffic.
Our premium call recording solution is compatible with all leading PBX brands, not just the Panasonic solutions we supply, as well as bridging across SIP and traditional fixed line telephony platforms. Recording can be on demand, all calls, random record or conditional, as well as automated when integrated to comply with PCI DSS requirements. Utilise search and instant playback for accessing recordings at your command or export, save or email recordings as MP3 files for listening later.
The solution also includes basic reporting features, a high specification PC/server if required and can have unlimited client licences for search and playback. You can also bolt-on additional Call Logging software enabling you to take advantage of live telephony statistics and wallboards.
Clear and Compliant Call Recording
Two key reasons for recording calls are dispute resolution and employee training. In an age where customer service is paramount, and employees are dispersed across many locations, businesses need to know how their staff are behaving, what they’re saying, and ensure it’s in line with best practice and brand positioning.
To that end, the secure and encrypted voice files captured contain valuable information about the quality of service provided to customers – as well as how that quality could be improved.
Multiple search criteria ensure you can find recordings quickly whenever you need them – which makes GDPR requirements for Right to Access, Right to be Forgotten and Data Portability far easier to comply with.
- Clear call recording
- Compatible across multiple telephony solutions
- Multiple recording options
- Instrumental in staff training and dispute resolution
- Ensure compliance with regulatory bodies (including GDPR)