The ability to record calls is increasingly essential or regulatory in business. From GP surgeries to financial services institutions, all kinds of organisations get great peace of mind from having conversations on record.
Two key reasons for recording calls are dispute resolution and employee training. In an age where customer service is paramount, and employees are dispersed across many locations, businesses need to know how their staff are behaving, what they’re saying, and ensure it’s in line with best practice and brand positioning.
To that end, voice files contain valuable information about the quality of service provided to customers – as well as how that quality could be improved.
Premier Choice Group’s premium call recording solution, ‘CommsOffice Voice’ also includes basic call management reporting features, a high specification PC/server and unlimited client licences for search and playback. You can also bolt-on additional ‘Call Management Professional’ software to take advantage of live telephony statistics and wallboards.
Multiple search criteria ensure you can find recordings quickly whenever you need them – which makes GDPR requirements for Right to Access, Right to be Forgotten and Data Portability far easier to comply with.