Achieve simplicity with an interactive tool that enables users to fully control their inbound and outbound communications.

The Contact Wizard is a cloud-based, easy-to-use platform with a self-service feature set, making contact centre functionality available to and affordable for small and medium businesses.

This product comes with a whole host of features and associated benefits, as follows.

Omnichannel solution

Manage inbound and outbound voice, web chat and email through one portal.

Intelligent routing

Prioritise callers or specific queues and choose who your callers speak to; maybe the agent who has been idle the longest, the agent most skilled to deal with the call, or the agent your caller spoke to previously.

Queueing with ring-back wizard

Create a virtual waiting room and allow callers to hold their position by requesting an automated front-of-queue call-back.


Connect with your in-house customer relationship management platform and take advantage of inbound contact recognition, record popping and the ability to quickly update records with the recipient’s number. Outbound features including click-to-dial.

Automatic campaign dialling

Save time by utilising the system’s auto-dialling feature to call through a list of relevant contacts with extendable wrap-up time in between calls.

Reporting and analysis

Access real-time and historic call monitoring and a full complement of management reports with unlimited wallboards included. You can also analyse call volumes and agent activity levels, and see and return lost calls.

Platform control

Use the easy-to-manage, intuitive portal to access and apply the features you need when you need them. Create users and update call routing as required.

Facilitate flexible working

As this tool is web-browser-based, it can be accessed securely from anywhere with an internet connection.


What next?

To find out what else the Contact Wizard can do and how it can be tailored for your requirements, please get in touch!

Please do not be put off by the fact that you may be in contract with another supplier as we can work with you if you wish to improve your solution.

Simplify inbound and outbound communications with the Contact Wizard!

Hundreds of happy customers

January 2021: 5/5 – Harry was exceptionally helpful in a very stressful situation. He resolved our issues which needed actioned immediately.


The Whiteley Surgery, Hampshire

May 2021: 5/5 – Great quick service.


Dr Kershaw D & Partner, Wirral

December 2020: 5/5 – Good communication and smooth transition from our previous provider.  Engineer was very helpful and a pleasure to have on site.


Uwchaled Medical Practice, Clwyd

April 2021: 5/5 – Fantastic service as ever. Very quick response which helped me to solve a patient problem.


Jenner Medical Practice, Peterborough

June 2021: 5/5 – The new install at our 2 GP practices was much more smooth than we dared hope. The engineers were professional, knowledgeable, helpful with answering any queries and we genuinely couldn’t have asked for any more. Thank you!


Tockwith Surgery, North Yorkshire

January 2021: 5/5 – Engineer very pleasant and helpful. An excellent ambassador for Premier.


Meddygfa Star Surgery, Ynys Mon

June 2021: 5/5 – Jason was very polite and helpful and this makes a big difference and would definitely recommend Premier Choice Group to other organisations.


Inspire At St Peters, London

December 2020: 5/5 – Neel and the team were excellent. One of the best telephone upgrades I have had. Well done. I was trained on it but I am not sure how much I retained – so may give you a call if I need help.


Thornton Heath Health Centre, London

January 2021: 5/5 – Quickly resolved the issue and all sorted within a very fast time frame. Very satisfied with the help I received.


Devon Road Surgery, Dartford

April 2021: 5/5 – The installation went very smoothly, the engineer was brilliant and mixed with practice staff comfortably, overall an excellent experience.


The Connaught Square Practice, London

May 2021: 5/5 – Not only was the issue at hand dealt with swiftly and efficiently but we were also provided with information to give us self-help in the future. Ideal.


Guildhall Surgery, Folkestone

August 2021: 5/5 – As a practice, we want to just extend our thanks to Neel and Terry for all the hard work and long hours they’ve put into the phone change over at our practice. They have been respectful and discreet, helpful, and always on hand for questions and problems. I have told them how impressed we all are; but also – if they are the only faces of your company, we ever encounter it’s a great impression, and a very positive start to our relationship with your organisation!


Conisbrough Group Practice, Doncaster

April 2021: 5/5 – Dwaine is exceptional in his professionalism and is always extremely helpful and considerate.


St Pauls Medical Centre, Lancashire

March 2021: 5/5 – Excellent service, and great that it can be done remotely.


Whitehouse Surgery, Kent

January 2021: 5/5 – Ashleigh Bridge was absolutely fantastic. She gathered the information for me and went through it step by step. She had a very impressive telephone manner too.


Sedleys CEP Primary School, Kent

June 2021: 4.75/5 – Slight miscommunication to start with, that delayed information coming through to me from your team, but once I’d emailed a reminder I received a call quickly & Lenn sorted everything for me. Very knowledgeable & friendly & followed through quickly with written advice. Thank you!


White Cliff Medical, Dover

June 2021: 5/5 – To everyone at PCT Keep up the great work!


Lime Tree Surgery, West Sussex

April 2021: 5/5 – Dwaine was extremely knowledgeable and helpful, the work was completed to a very high standard, everything was explained very well and the training was completed very efficiently and relayed very well so everyone understood how to operate the new system. Very happy with the service from Dwaine and Simon.


Hope Community Services, Nottinghamshire

July 2020: 5/5 – The engineer was very professional and fully explained the process and what work had been carried out and also explained regarding on going training and voice recording. A first class service. Thank you.


Willingham Surgery, Gainsborough

May 2020: 5/5 – Premier Choice have an exceptional team and their service I have found second to none, would recommend them to anyone. I am personally very pleased with all they have done for my company.


Gurney & White Ltd, Catford

May 2020: 5/5 – Extremely professional and polite especially during difficult circumstances.


Victoria Surgery, Anglesey

May 2020: 5/5 – Straightforward, quick and easy. Great service.


Bell House Medical Centre, Bedfordshire

April 2020: 5/5 – No improvement needed – Premier always deliver!!


Barking Medical Group Practice, Essex

April 2020: 5/5 – Brilliant, prompt service. So pleased that we are dealing with you during this difficult time; its nice to pick up the telephone and the person on the other end can help and advise without having to make further calls! All calls dealt with in a friendly and helpful manner!


Haddenham Surgery, Cambridgeshire

April 2020: 5/5 – Steve Necchi did a fabulous job and was very helpful and took the time to show me some of the telephones key features. Many many thanks. This service is why I have stayed with Premier for 20 years. I would recommend your services.


Sidcup Cycle Centre

April 2020: 5/5 – I’ve been with premier choice for 15 years and will not change company, even with a call every week for me to do so.


Mosslea Ltd, Kent

April 2020: 5/5 – You are just all fantastic, quick response, quick fix, good information and I am so pleased we changed to your company!


Howden Medical Centre, Goole

April 2020: 5/5 – Great support at one of the countries busiest times! Well done guys keep up the good work!


The Marisco Medical Practice, Lincolnshire

March 2020: 5/5 – No improvement required, absolutely fabulous, so informative, polite, knowledgeable. Thoroughly recommend, thank you so much!


Winton Health Centre, Bournemouth

February 2020: 5/5 – Rhys was such a nice person and a pleasure to work with, we are all very grateful. His explanations were perfect.


The Broadway Surgery, Woodford Green

January 2020: 5/5 – Friendly, helpful & informative 🙂


The Marisco Medical Practice, Mablethorpe

December 2019: 5/5 – Steve and Neel were fantastic! I was dreading the install and the disruption I thought this was going to cause to the surgery but it went seamlessly and there were no disruptions to clinics and any issues were resolved there and then and very professionally by Steve and Neel.


The Arch Medical Practice

November 2019: 5/5 – A smooth changeover of facilities.


Telecommunications UK Fraud Forum (TUFF), Penge

November 2019: 5/5 – Great service, very impressed thank you.


Church Court Chambers, London

October 2019: 5/5 – Very helpful, excellent service, thank you.


Larkside Practice, Luton

August 2019: 5/5 – Outstanding customer service and support from Dani Mills – 5 stars , couldn’t ask for better service.


Age UK, Lambeth

August 2019: The engineer was very good nothing was too much trouble, did everything I needed him to do with no fuss or drama.


Bancroft Medical Centre, Orford

July 2019: 5/5 – excellent service thank you.


Better Staff Recruitment, Sidcup

July 2019: Excellent service. Very knowledgeable and helpful engineer.


Victoria Medical Centre, Tyne and Wear

July 2019: Always a good experience with technical support from you.


Tennant Street Medical Practice, Stockton on Tees

July 2019: Very professional – 5/5


Loco Locale Ltd, London

May 2019: Absolutely satisfied with the service so far. Everything is complete, engineers were seamless and fantastic, really helpful and very good with the queries – answered them spot on and left us with guides on the system as well as training us on the call recording software.


Lonsdale Medical Centre, London

March 2019: Very happy with our system upgrade with Harvey. The engineer was fantastic so good – can’t recommend him enough, he just got on with it! The whole process was very good and we’re very happy with the service.


Alexandra Surgery, London

February 2019: Premier have been very helpful. The order form was very easy and straight forward and the engineers were brilliant. Overall we’ve been very happy in regards to the service.


The Uplands Medical Centre, Manchester

August 2018: I have used Premier Choice on two previous occasions at different sites, I have always found them efficient, friendly and above all highly professional.


Jill (Practice Manager), Southampton

September 2018: We’re very happy with Premier Choice – our install was smooth and we’ve had no problems at all. We’re glad we moved to them.


Ashwell Medical Centre, Bradford

August 2018: Mark was very good getting everything sorted for our new system and contract. We’re happy with how the install went as the engineers were also very good. I’ve used Premier before and never had any problems.


The James O’Riordan Medical Centre, Surrey

May 2018: We’ve been a customer since 2011 and just had a new system put in. The install was bang on and I couldn’t fault Ian, he was absolutely amazing. He respected the fact that we still had a business to run and kept everything clean and tidy. I know how to use the system perfectly. Best decision I’ve made!


Fairco Environmental Ltd, London

June 2014: An outstanding Telecoms supplier which made the transition from our current supplier seamless.  They provide modern reliable hardware and a technologically advanced communication system at affordable prices.


Cottons Medical Centre, Northamptonshire

July 2014: From the sales team, to the installation team, to the customer service team; it’s been a first class service. So much better than our previous phone company! Plus their rates are half that of BT. Result!


Guildhall Surgery, Folkstone

August 2014: Seamless transition to new system.  No problems and better value than our previous provider.


Helen (Practice Manager), Welwyn Garden City

September 2014: I have been pleased with the whole process of changing our telephone system. The process went smoothly and the team is very knowledgeable and friendly. Over the two-day installation we hardly knew they were here and they were very accommodating to our requests. The new phones are very good and simple to use the whole team are very impressed with them.


Richard (Practice Manager), London

May 2015: Changed to this company in 2013 and have received excellent service. Would recommend them to any GP Practice.


John (Practice Manager), London

July 2015: We have recently switched to Premier Patient Line (Premier Choice). The service we received has been excellent from sales consultancy to installation. Highly recommend it.


Merton Medical Practice, South West London

August 2015: We have just changed over to Premier Choice. Excellent service throughout. Sales team have been great and engineer fitting the system in the week was brill. No glitches at all during the changeover. Highly recommended.


Nicola (Practice Manager), South London

September 2017: Very happy with the service and the team that came to install.  Thank you very much.


Jenner Health Centre, Peterborough

September 2017: Have received excellent service and would highly recommend Premier Patient Line. The whole process was dealt with very professionally by people who were competent and understood the way that GP Surgeries operate. The team received full training on operating the system and the most important part is that if there is a problem they are at the end of the telephone to help out immediately.


Haddenham Surgery, Cambridgeshire

November 2017: We’ve had a great experience with Premier Patient Line. James was brilliant, very easy to talk to. Our engineers were great and all the work has been completed – Rob was excellent. We didn’t have any downtime during the switch over and we haven’t had any problems since. So far so good!


St Katherine’s Dock Practice, London
See all reviews