A telephone system or PBX (Private Branch Exchange) is a control unit that primarily facilitates audio/video calls to a user’s site, or sites. Depending on its specification, a range of additional intuitive features can give users all the help they need during their calls: including queue announcements, live status monitoring, activity reports, automatic conversation recording and scheduled backup and reports.
While the nation is rapidly transitioning towards Pure Hosted solutions, there’s still a place in the market for on-premise telephone systems that may be more suited to the organisations specific requirements.
Premier Choice deploy some of the most intelligent hybrid PBX systems around that fit right into your business – delivering a flexible solution now, and instant scalability to grow in the future.
Some telephone systems manage legacy and IP communications providing the ability to integrate hardware and software components in a modular way, allowing you to tailor a communications system to your specific needs – it’s a great way to manage in-house telephony without using the cloud. Others are more specifically used for wholly IP solutions and can also expand existing systems for partial migration. Systems can also be networked across multiple sites with primary and secondary failover options. Features such as video communications and built-in call centre functionality can be centrally managed. These applications help businesses communicate more efficiently and enable users to utilise limited resources efficiently.
Installation and maintenance
Premier Choice has its own National Field Engineering Team who, like our Service Desk, are all professionally accredited by our technology and network partners and are experts in their field – for us, these solutions are easy to set up, and simple for us to maintain. These systems are also compatible with a wide range of smart handsets, conference phones and headset options available if required, ensuring you achieve your ideal set-up for optimum productivity and greater flexibility.
Making changes to your system
While the team are on hand to come to site or help from a distance for remote changes whatever solution you select, we have created a series of short step-by-step training videos with instructions to help you make some of the most common changes to your telephone systems. We made these videos for our customers but find Ericsson-LG and Panasonic PBX users all over the world use them due to their simplicity and straight-forward nature – see them here.