November 2017: We would definitely recommend Premier after our recent experience with them. James set everything up and took us through the order process which was all fine. We’re still waiting for our SIP line but the engineer Ian did everything else, explained it all to us and the switch over was very smooth.
★★★★★Modern Medical, Essex
November 2017: We’ve had a great experience with Premier Patient Line. James was brilliant, very easy to talk to. Our engineers were great and all the work has been completed – Rob was excellent. We didn’t have any downtime during the switch over and we haven’t had any problems since. So far so good!
★★★★★St Katherine’s Dock Practice, London
October 2017: We’ve been with Premier for almost 10 years now and have just had a new system put in. Dan was excellent and the order process was brilliant. The installation went well and Rob was great. We had a straightforward switchover with no downtime. Everyone was great and we would recommend Premier, we have always got on well with them!
★★★★★The Surgery, Chilham, Kent
November 2017: We’ve just had 4 sites taken over by Premier. The order process was good but there was a bit of confusion with regards to how many systems had been ordered. There was also a bit of a mix up with delivery on the headsets. The work wasn’t quite up to our expectations and Premier will have to come back to make some changes and give us some training on call recording. However, the engineers were very good and there wasn’t any downtime when we switched over. The communication between head office and the engineers wasn’t great which was a shame. The installation didn’t go perfectly but overall we’re happy.
★★★★The Parks, Blisworth, Northamptonshire
January 2018: We recently switched over to Premier Patient Line to help us cut costs and it couldn’t have gone any smoother. Mark took us through the order process which was wonderful and so far the installation has been completed in line with our expectations. The engineers (Rob, Reece and Mick) are very nice and have been fantastic throughout, and we didn’t have any disruption. 5 stars!
★★★★★Tower House Surgery, Isle of Wight
October 2017: We have just had a new system put in and the installation went very smoothly with Steve and Neel. Neel in particular was very good couldn’t do enough for us and put up with a lot from us and is still helping us now. There was never a problem when we had any queries. Gareth has been great and bent over backwards for us too.
★★★★★Quorn Medical Centre, Leicestershire
October 2017: James organised our installation for us and the order process was very good. We couldn’t be happier with the installation. Our engineers, Tony and Ian, were great and very helpful in explaining everything we needed know. If we weren’t sure about something, they would explain it again until I was happy with it. We did experience some issues in the switch over but this was the BT Openreach engineer, not Premier Patient Line. The engineers were very accommodating and they made sure we were happy with everything before they left.
★★★★★Thanet Road Surgery, Kent
May 2013: We have dealt with Premier for the last 3 years and have always had an excellent standard of service from you. Your whole team are very professional in their approach.
Courtview Surgery, Kent
October 2011: We would inform you that since we changed from British Telecom to Premier Choice in 2008, we confirm that we are very happy with the service that you have provided to us and also that you have been very helpful in assisting us.Watling Medical Centre, London
September 2015: Premier Choice installed a new phone system, billing software, transferred lines and calls and we were thoroughly impressed with the ease in which they did it. We now have a fully integrated system that’s saving us money and has increased customer satisfaction. I was also pleased with the training given to my staff which meant they knew how to optimise the use of our new technology.Ramada Hotel, London