October 2015: I can’t praise the engineers, Vick and Tracy enough. We hardly knew they were here. Everything went so smoothly with minimal disruption (in fact no disruption). Thank you also to Danny, the level of service we have received from the first initial contact to completion was second to none. This is the second practice I’ve used Premier Patient Line in. Highly recommended.
★★★★★The Mounts Medical Centre, Northamptonshire
November 2015: Upgrade to SIP and the move went smoothly. We were kept informed and Premier Choice accommodated our time requests for minimum disruption to the practice.
★★★★★Jane (Practice Manager), Surrey
November 2015: Everything went very smoothly and the engineers who came to install were very helpful, knowledgeable and friendly. They sent the instructions via email so that each computer could have a copy. I had a couple of queries after they had left and they replied promptly to my email.
★★★★★The Rochford Medical Practice, Essex
November 2015: Very prompt and efficient service from Sacha our relationship manager. Working for us to improve telephone service and reduce cost. Thanks.
★★★★★Adrian (Practice Manager), Whitstable
December 2015: Recently had an upgrade to our phone system. Have been with Premier Choice for 3 years. Very pleased with the service we received and the dedication of Sasha in the sales team. Ian the engineer spent 2 days on our upgrade. Cannot praise him highly enough, he was very thorough and so helpful. Anyone thinking of an installation or upgrade should request Ian! Our calls are now cheaper after the upgrade.
★★★★★Fran (Practice Manager), London
December 2015: We have had our new telephone system in place for over a month & we love it. The reporting/auditing tools are fab & we use the overview screen every morning 9-10am to monitor call demand & log in to help answer calls so patients don’t have a long wait in the queue. I had been researching telephone systems to replace our old system & found Premier Patient Line to be the most helpful & best system for our practice. The install went without a hitch & we barely noticed the engineers as they went round installing the new system. Thank you to everyone at Premier for your help & support. Fab service! We look forward to working with you for many years.
★★★★★Larkside Practice, Bedford
March 2016: Very good service from the team and huge improvement on our old system.
★★★★★St John’s Wood Medical Centre, London
July 2016: Very professional attitude from sales team and engineers, any problems that occur solved swiftly.
★★★★★Southend Medical Centre, Essex
August 2016: I know that it is very rare for people to say thank you and we are all too quick to complain but I would like to pass on my thanks to your company and especially with regards to one of your members of staff. This week you may know that we had our new telephone system installed and Tracy Houghton was the lady in charge along with her lovely engineers. There are too many people that make complaints and do not ever praise people when it is due. Tracy is an absolute asset to your company. I did thank Tracy whilst she was here but would be very grateful if you could pass on our thanks once again.
★★★★★Park Lane Surgery, Hertfordshire
August 2016: We received a first class service from all of the Premier team in respect of the phone upgrade. Everything fully explained in detail by Gareth and he kept in touch throughout the process and offered advice and support when required. The installation was trouble free thanks to the assistance and expert knowledge of Dan. Would certainly recommend to other Practices.
★★★★★Willingham Surgery, Gainsborough