Cost-effectiveness is critical across the commercial world – but it’s especially important in the charity and non-profit sector. Every penny spent must be properly accounted for and maximised, without compromising service.
Communications is a key part of this. With charities handling high call volumes and unexpected surges in demand, they need a reliable telecoms solution that can scale quickly, perform anywhere, and provide customers with the secure, swift service they need. Beyond this, you can benefit from security and surveillance items to further protect your charity’s premises as well as the assets and personnel within.
Premier Charity Line, part of the Premier Choice Group, brings together a range of leading technologies to deliver first-class solutions designed exclusively for charities. Your callers can help themselves with self-service call features or be directed to the right team helping you answer calls efficiently.
Our call recording solutions provide valuable voice files that give insight and feedback on the services provided. Live telephony statistics and wallboards can help you better manage call volumes and callers can make donations quickly and safely over the phone in line with compliance requirements.
With over a decade of experience providing innovative, bespoke solutions in this sector, you won’t find a better team to deliver what you need.