Increasing demand for UK healthcare – and the resulting pressure on organisations to manage it – is a well-known issue. With budgets tight and resources stretched, any initiative that helps make processes more efficient and treatment more responsive is welcomed.

In such a critical environment, a reliable solution is essential and Premier Patient Line, as part of the Premier Choice Group, can provide it. With experience in bespoke telecoms and broader technology solutions for the Healthcare Sector since 2001, we are ideally placed to ensure you receive the right solutions package for your specific surgery needs.

We pride ourselves on our suite of patient access solutions; whether that be speeding up call handling with integration software, facilitating telephone or video triaging calls via unified communications apps, or utilising thermal camera technologies to detect elevated body temperatures in patients on arrival to your practice.

As a result, you’ll be able to continue prioritising healthcare, manage more appointments (and miss less), give patients an all-round better experience, as well as offer relevant advice directly over the phone, and even help them help themselves with self-service call features.

The Work-From-Home Revolution:

As part of the Management in Practice Virtual Festival 2020, we created a library of useful content as well as a video to take viewers through the communications challenges that have arisen, particularly in 2020, and the solutions, alterations and upgrades that helped our customers overcome these effectively. It also shows the measures we put in place as a company to be everything our customers needed us to be in the current crisis. See more here.

Hear from our Healthcare customers:

You can read about the solution we put in place for Ivy Court Surgery or see hundreds of reviews on our website and on Practice Index.


  • Experience with thousands of UK practices
  • UK Support options to suit your needs from our in-house service desk of qualified engineers
  • UK-wide field engineering team
  • Rated number one telephony supplier on Practice Index
  • All the benefits of PWAN
  • Fraud protection as standard