Premier Patient Line can help you improve the communications between your surgery, staff and patients. We use a meticulous process to get you there. First, we review and evaluate your existing surgery telecoms, learn about the requirements of your staff and patients, and then we design the best solution to meet your needs.
We are able to improve your patient access by using some of the very best features in the industry.
Our Premier Integration solution enables seamless connectivity between your telephone system and clinical information systems providing automated call handling for both inbound and outgoing calls, as well as contact management and other functionality.
When implementing an automated attendant, you can choose the options most relevant to your practice and patient needs. By providing key messages and multiple layers, your callers are empowered to route their own calls or leave messages when direct communication is not necessary. With call positioning, patients can make an informed decision whether to stay on the line or call back later when the lines are less busy. Read more about Call Management.
Proficient call logging gives the information to analyse call data and provide meaningful reports about telephone support and usage, costs, capacity and quality of service. All this can be used to inform resource allocation, ultimately making your service even better. Find out more about Call Logging.
Our call recording solutions provide valuable voice files that give insight to both manage disputes and improve the quality of patient service provided. Live telephony statistics and wallboards to better manage call volumes can also be provided. Our recording systems are encrypted with secure password protected access control. Recording can be accesses quickly to ensure GDPR requirements for Right to Access, Right to be Forgotten and Data Portability can be complied with. Read more about Call Recording.
And of course, you can always rely on our team to provide and support you with professional technical support.