Are the recent changes here to stay?

We were all shifted into a remote-working format or a socially distanced version of our usual day-to-day set-up. Government guidance changed daily and a rapid response was required.

We considered our key back-to-work solutions earlier this year, but these turbulent times of change and challenge were unprecedented and unexpected, so maybe our reaction should be too?

We all have the chance to use this situation for the better and do something we’ve not done before; not going “back” to work but instead moving forwards, onwards and upwards! We can do this by investing of time in a telecoms audit.


We supported our healthcare customers with our comms contingency plans as the pandemic began and have developed our PM Survival Toolkit but now’s the time to come up with a creative strategy for your unique progression. You may well have changed your set-up reactively or have remote working functionality in place that means some of your workplace equipment and lines are now redundant. A self-audit will help you consider what you have and what you need.

Perhaps start by thinking about the self-audit questions at the bottom of this page. If you answer “no” or aren’t sure on any of these, then you may benefit from a Premier Audit; this will provide clarity around your telecoms configuration and commitments as well as guidance for moving forwards.

What does a Premier Audit entail?

One of the first things we do when working with a customer or prospect is review their existing set-up; this could be anything from analysing recent bills through to identifying physical hardware inventory.

For us, it’s not just a box-ticking exercise – we know every site/account/customer is different, so we tailor the audit to the individual requirements of each client.

We pride ourselves on our wealth of experience in auditing telephony estates for both large PCNs and individual practices and our audits can include:

  • Account/cost summary
  • Bill analysis
  • Site/Estate visibility
  • Contractual obligations
  • Expiry dates
  • Line profiles
  • Equipment reviews
  • Integrity checks
  • Consolidation
  • On-site/technical review
  • Recommendations

Whether you operate in isolation or as a partnership, PCN or under the direction of the CCG when it comes to your communications set up, we can help.

Through an audit, your individual site will receive a comprehensive report of our findings including the following aspects:

  1. Existing set-up: Existing maintainer, telephone system type, handsets, current system functions used, condition of system and expected lifecycle, maintenance charges and level of cover.
  2. Equipment review: Kit to be replaced, reasons why, suggested replacement, timescales and associated costs.
  3. Recommendations: Full set-up and system recommendations, future-proofing and expected changes in technology.

If you already or are planning to collaborate with other sites, we can also produce a consolidated report of all findings to you and all involved parties, highlighting common themes, good practices, opportunities where sites can benefit from shared or streamlined services as well as identifying economies of scale.

Next Steps

If you’d like to start planning your onward journey and benefit from a free Premier Audit or Account Review, please complete the self-audit questions below. You can also call us on 0800 048 4666 or email with the subject Premier Audit.

Self-audit questions

Before Coronavirus

As lockdown started

As lockdown lifts

Moving forward



Further information

For the latest information and advice regarding Coronavirus, please refer to