The Patient Access Blueprint

Addressing the access challenges: we’re in favour of the NHS plan for improving access for patients and supporting general practice (3-minute read). Throughout the pandemic, we’ve witnessed a massive uptake on more cloud-based solutions as surgeries transitioned to hybrid working and remote triaging – described in more detail in The Work From Home Revolution. Last week, […]

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PPL shortlisted for Telecoms Provider of the Year

Could we be the Telecoms Provider of the Year? Premier’s proposition in the healthcare sector has been shortlisted ahead of the GP Awards 2021. (3-minute read) We’re delighted to announce the exciting news that Premier Patient Line have been shortlisted in the Telecoms Provider of the Year category at the General Practice Awards 2021! The […]

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An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Wednesday 11th August 2021: Dear customer, I hope this brief message finds you well. First of all, we have another Bank Holiday approaching – should you require any changes to your messaging or auto attendant options to reflect your hours of operation on […]

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Are you ready, Wales?

GP Surgery Requirements in Wales: We review the Access to in-hours GMS Services Standards and what impact this is due to have on Welsh Surgeries. (3-minute read) As you may already be aware, the Welsh Government published a set of standards affecting the functionality of surgery telephony solutions to be in place by March 2021. […]

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The Work-From-Home Revolution

Management in Practice Virtual Festival 2020: For those of you who didn’t make it to the first ever online MIP event, fear not – we’ll show you everything you missed. (4-minute read but lots of extra content!) Now the reactive measures and ramifications of getting everyone working remotely have settled, you may be noticing there […]

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COVID-19 and Beyond: PM Survival Toolkit

Revolutionising Healthcare communications amidst Coronavirus and in the new normal: Our expertise in the medical sector has helped us develop our PM Survival Toolkit which contains flexible solutions to maximise surgery telephony. (4-minute read) In preparation for Management in Practice’s first ever Virtual Festival (19 October – 18 November 2020), we collated the communications challenges […]

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Coronavirus Comms Support for GP Surgeries

Supporting Healthcare communications during Coronavirus: Our expertise in the medical sector has highlighted some quick-fix solutions to maximise your surgery telephony capabilities. (4-minute read) Last week we published a quick review of three of our solutions to keep your communications up and running during this public health emergency. However, the Coronavirus (COVID-19) advice is changing […]

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Coronavirus Comms Support

Continuity in spite of Coronavirus: A quick review of three of our solutions to keep your communications up and running during this public health emergency. (2-minute read) While everyone is taking precautionary action health-wise for dealing with the Coronavirus (COVID-19) outbreak, we wanted to offer some advice for creating a comms contingency plan. We’ve come […]

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Are you ready, Wales?

GP Surgery Requirements in Wales: We review the Access to in-hours GMS Services Standards and what impact this is due to have on Welsh Surgeries. (3-minute read) As you may already be aware, the Welsh Government have recently published a new set of standards affecting the functionality of surgery telephony solutions. To support our existing customers […]

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