The Patient Access Blueprint

Addressing the access challenges: we’re in favour of the NHS plan for improving access for patients and supporting general practice (3-minute read). Throughout the pandemic, we’ve witnessed a massive uptake on more cloud-based solutions as surgeries transitioned to hybrid working and remote triaging – described in more detail in The Work From Home Revolution. Last week, […]

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Get to know our Senior Management Team

A mini video-series where we introduce you to the current members of our SMT: As part of National Customer Service Week and National Work Life Week 2021, we interviewed members of our Senior Management Team to give our customers an insight into what happens behind the scenes, as well as the chance to get to […]

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PPL shortlisted for Telecoms Provider of the Year

Could we be the Telecoms Provider of the Year? Premier’s proposition in the healthcare sector has been shortlisted ahead of the GP Awards 2021. (3-minute read) We’re delighted to announce the exciting news that Premier Patient Line have been shortlisted in the Telecoms Provider of the Year category at the General Practice Awards 2021! The […]

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Get to know Dave McGinn

Wondering who’s in charge now? We interview the new Head of Premier Choice Group, Dave McGinn: Alongside the acquisition of our company by Daisy Communications, we welcomed Dave McGinn as the new Head of Team PCG. To give both staff and customers an opportunity get to know him a little better, we asked Dave some […]

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An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Wednesday 11th August 2021: Dear customer, I hope this brief message finds you well. First of all, we have another Bank Holiday approaching – should you require any changes to your messaging or auto attendant options to reflect your hours of operation on […]

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An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Wednesday 7th July 2021: Dear customer, We’ve passed the halfway point of 2021; a year not quite as controversial as 2020 but still disruptive in terms of societal normality. It’s great to see the patriotism of the football fans across Europe bringing […]

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Incident Summary (Service Disruption 17-06-2021)

Following on from the network outage experienced on Thursday 17th June 2021, we have now received the full Reason For Outage (RFO) report. We apologise again for the inconvenience this outage caused and thank you for your patience while the resolution was achieved. Please see the abridged notes below and the full RFO can be […]

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An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Tuesday 8th June 2021: Dear customer, I trust you are keeping well and enjoying the warmer weather and brighter evenings as we approach the longest day. We’re almost half way through 2021 and creeping ever closer to the Covid restrictions easing a little […]

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An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Thursday 6th May 2021: Dear customer, I hope this finds you well. We’re edging ever closer to the next stage of restrictions lifting and looking forward to welcoming more of our staff back into the office. Our Senior Management Team has been working […]

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Is there anyone there?

Rage against the machines: Where are the humans when the computers say “no”? (4-minute read) Where is everybody? So much of what we do seems to be driven by machines, through our laptops and mobiles with as little human connection as possible; mass-produced content, generic emails, automated website confirmations, text updates. We’re provided with our […]

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