An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Wednesday 7th July 2021: Dear customer, We’ve passed the halfway point of 2021; a year not quite as controversial as 2020 but still disruptive in terms of societal normality. It’s great to see the patriotism of the football fans across Europe bringing […]

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Incident Summary (Service Disruption 17-06-2021)

Following on from the network outage experienced on Thursday 17th June 2021, we have now received the full Reason For Outage (RFO) report. We apologise again for the inconvenience this outage caused and thank you for your patience while the resolution was achieved. Please see the abridged notes below and the full RFO can be […]

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An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Tuesday 8th June 2021: Dear customer, I trust you are keeping well and enjoying the warmer weather and brighter evenings as we approach the longest day. We’re almost half way through 2021 and creeping ever closer to the Covid restrictions easing a little […]

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An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Thursday 6th May 2021: Dear customer, I hope this finds you well. We’re edging ever closer to the next stage of restrictions lifting and looking forward to welcoming more of our staff back into the office. Our Senior Management Team has been working […]

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Is there anyone there?

Rage against the machines: Where are the humans when the computers say “no”? (4-minute read) Where is everybody? So much of what we do seems to be driven by machines, through our laptops and mobiles with as little human connection as possible; mass-produced content, generic emails, automated website confirmations, text updates. We’re provided with our […]

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An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Monday 12th April 2021: Dear customer, I trust you are keeping well and in good spirits as we progress along the roadmap for lifting lockdown. “Stage two” of the government’s plan becomes effective today, allowing more businesses to reopen as well as the return of shops, […]

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Are you ready, Wales?

GP Surgery Requirements in Wales: We review the Access to in-hours GMS Services Standards and what impact this is due to have on Welsh Surgeries. (3-minute read) As you may already be aware, the Welsh Government published a set of standards affecting the functionality of surgery telephony solutions to be in place by March 2021. […]

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An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Monday 3rd March 2021: Dear customer, I hope you are keeping well and safe and that the government’s announcement last week brought you something to look forward to.  We’ve been considering the roadmap for Premier Choice Group in conjunction with the easing […]

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Is COVID-19 here to stay?

The chance for change: With the announcement of another new Coronavirus variant under investigation, we’ve been wondering if COVID-19 is here to stay and what businesses can do to co-exist alongside it (4-minute read) Last year, as the first lockdown was gradually lifting, we considered whether or not businesses would return to their past ways […]

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An Update from the MD

An update message from our Managing Director, Nick Stansfield, to our customers – Tuesday 2nd February 2021: Dear customer, I hope this finds you in good health and spirits despite the unusual start to the year amidst our third national lockdown in the UK. Following the positive response we received to our update messages throughout […]

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