Tag: telephony

The Covid strain: Illness, isolation and staff shortages – the Winter Access Fund may not tackle the cause but it can ease the symptoms (3-minute read). In October of last year, we published an article on NHS England and NHS Improvement’s Patient Access Blueprint, which detailed ways to see improvements for patients and GP Surgeries. […]

Festive season incoming: See our Christmas opening hours and submit your change requests ahead of the holidays. (2-minute read) 2021 is coming to an end, which means it’s nearly time for us to close our office to celebrate! Our working hours will remain the same over the festive period, with the exception of the following […]

Addressing the access challenges: we’re in favour of the NHS plan for improving access for patients and supporting general practice (3-minute read). Throughout the pandemic, we’ve witnessed a massive uptake on more cloud-based solutions as surgeries transitioned to hybrid working and remote triaging – described in more detail in The Work From Home Revolution. Last week, […]

Could we be the Telecoms Provider of the Year? Premier’s proposition in the healthcare sector has been shortlisted ahead of the GP Awards 2021. (3-minute read) We’re delighted to announce the exciting news that Premier Patient Line have been shortlisted in the Telecoms Provider of the Year category at the General Practice Awards 2021! The […]

Rage against the machines: Where are the humans when the computers say “no”? (4-minute read) Where is everybody? So much of what we do seems to be driven by machines, through our laptops and mobiles with as little human connection as possible; mass-produced content, generic emails, automated website confirmations, text updates. We’re provided with our […]

GP Surgery Requirements in Wales: We review the Access to in-hours GMS Services Standards and what impact this is due to have on Welsh Surgeries. (3-minute read) As you may already be aware, the Welsh Government published a set of standards affecting the functionality of surgery telephony solutions to be in place by March 2021. […]

The chance for change: With the announcement of another new Coronavirus variant under investigation, we’ve been wondering if COVID-19 is here to stay and what businesses can do to co-exist alongside it (4-minute read) Last year, as the first lockdown was gradually lifting, we considered whether or not businesses would return to their past ways […]

A statement from Premier Choice regarding Panasonic’s plans to withdraw from the telecommunications industry (1 minute read) As you may have heard through industry news, Panasonic has announced the closure of its Business Communications division with a phased withdrawal concluding in December 2029. This unexpected news was disclosed to us as a partner with an […]

Management in Practice Virtual Festival 2020: For those of you who didn’t make it to the first ever online MIP event, fear not – we’ll show you everything you missed. (4-minute read but lots of extra content!) Now the reactive measures and ramifications of getting everyone working remotely have settled, you may be noticing there […]

Revolutionising Healthcare communications amidst Coronavirus and in the new normal: Our expertise in the medical sector has helped us develop our PM Survival Toolkit which contains flexible solutions to maximise surgery telephony. (4-minute read) In preparation for Management in Practice’s first ever Virtual Festival (19 October – 18 November 2020), we collated the communications challenges […]