A message in response to COVID-19 from our Managing Director, Nick Stansfield, to our customers – Thursday 23rd April 2020:
Firstly and most importantly, I hope this email finds you well and staying safe through these challenging times. It’s been a few weeks since my last communication and in this update I would like to to share with you some statistics we’ve collated from across the company in that time:
- Within the business, colleagues have amassed 1,082 hours, 13 minutes and 31 seconds on the phone across 37,946 calls. To break it down, that’s over 30 hours and more than 1,000 calls in or out each day – and that’s not including our company mobiles!
- Our Service Desk have been the first point of contact for many of you – so much so, they alone have completed 1,895 service tickets and clocked over 1,046 hours for this support. We kept our Service Desk open over the Easter weekend to support our NHS customers as the Coronavirus diagnoses climbed – we were able to help so many customers over the 4-day weekend and received such positive feedback which was a pleasure to hear.
- Our regional Field Engineers have been travelling far and wide across the country for essential maintenance and installations. Between them they have covered 11,991 miles to attend 88 customer sites, including premises in Tenby, Newcastle, Ipswich and the Isle of Wight!
There’s been a fantastic effort from everyone and the above results are a testimony to the passion and focus from our committed team. We continue to evaluate how well our working culture, environment and practices have adapted to the recent crisis and whether there is anything that needs tweaking to make it better. If you have any feedback for us, we’d welcome your comments – please click here to share your thoughts with us.
Given that so many of you are now using Unified Communications, we’ve made our quick guide available as a download from our website. If you need additional training, please contact the Service Team – the best way to request support is to email firstname.lastname@example.org but the team are also on hand to take calls on 020 8300 9495 (Option 1).
If you would like further information about acquiring remote working capabilities, or have any other solution enquiries, please reach out to your Account Manager on 0800 048 4666 or by emailing email@example.com with the subject Unified Comms Enquiry.
Finally, after just three days of our Team PCG Step Challenge, we are over 73% of the way to our 1 million steps target. The response has been brilliant so far so we will be continuing to see out the 9 days with a new target – to achieve a penny for every step we take for the duration of the challenge. I’d like to thank our customers and friends who have sponsored the team already, and encourage those who haven’t to support us raising valuable funds for the NHS Charities Together – a brilliant cause that means a lot to us as a business and nation.
For the latest information and advice regarding Coronavirus, please refer to www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public.
With our best wishes,
Premier Choice Group