Further Support

If you need assistance with the iPECS UCE iOS App, please email our Service Desk at premiersupport@daisycomms.co.uk


Video Transcript

How to Place a Call on Hold:

Welcome to iPECS UCE mobile application video for iOS. If you haven’t set up your application yet, please refer to the UCE installation video for iOS.

When first entering your app, you will need to log in with your credentials. If you have already logged into the app today, you will not need to re-log in, you can just open the application to take you straight through.

Along the bottom of the UCE app, there are tabs for different features of the application, you can scroll with your finger to view and select the different features available.

To place a call, select the call icon. Here you can dial a number to call. As you type a number, matching contacts will be shown in your iPECS Cloud directory. If the number is not in your directory, you can still place the call as normal.

Press the call key to place the call.

Once on the call, you can press the speaker button to place the call on to your phone’s loudspeaker.

Pressing the mute button will disable your phone’s microphone so you cannot be heard while still listening to the call.

Pressing the hold button will place a caller on hold, upon which neither party can hear each other.

If you have any questions regarding your UCE application, please contact your telephony provider.

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