Further Support

If you need assistance with the iPECS UCE Desktop App, please email our Service Desk at support@premierchoicegroup.com

 

Video Transcript

How to Transfer a Call:

Welcome to the iPECS UCE mobile application video for Windows desktop. If you haven’t set up your application yet, please refer to the UCE installation video for Windows.

Once you log into iPECS UCE, you’ll be presented with the home screen. On the left-hand side of the screen, you can see different options for UCE, which will provide different features of the application.

To place a call, select phone icon. This shows your call log. Click on the dial pad icon. If you have copied a number elsewhere, you can right-click and paste the number here or you can simply type the number using your number keys or by using the dial pad shown.

As you type the number, matching contacts will be shown from your iPECS Cloud directory. If the number is not in your directory, you can still place a call as normal.

Press the call key to place the call. This will give you similar functionality to if you had a physical desk phone.

To transfer a call, press the middle icon of a phone with an arrow. You can then use the search bar to search for a contact by name or number. Select the contact you wish to transfer the call to and choose between a consulted or blind transfer.

To end the call, press the red phone icon.

If you have any questions regarding your UCE application, please contact your telephony provider.

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