Jargon buster

Session Initiated Protocol (SIP) is a method to which voice/video/messaging and other communication applications can initiate/maintain/modify and terminate real-time sessions between two endpoints on an Internet Protocol (IP) network.

Single Order Generic Ethernet Access (SOGEA) is your closest alternative to FTTC broadband and is available to order in many exchange areas. It is broadband, but without the requirement for an underlying PSTN line, which means the connection is more reliable with less chance of interference and instability.

Single Order Transitional Access Product (SOTAP) is a new product to replace ADSL connections. SOTAP delivers a copper path between the end user’s premises and the exchange infrastructure, providing a better experience for customers moving away from end of life WLR (Wholesale Line Rental) products. This is also only deliverable in certain areas at this moment in time but BT are working to broaden this reach.

see Session Initiated Protocol

SIP Trunking is the use of Voice over IP (VoIP) to facilitate connection of an existing telephone system to an IP telephony platform. Once connected, a business continues to operate their telephone system in the same manner to make and receive calls. SIP trunking provides customers with all the benefits of cutting-edge VoIP technology, without the need to replace a system they may just have invested in. By simply installing SIP trunking technology into their current telephone system, businesses can enjoy the highest quality voice communications, which is not only cheaper than traditional phone lines, but gives businesses the freedom to grow. 

see Station Message Detail Record

A softphone is a software programme (such as an app) enabling a user to make and receive calls through their device (computer, laptop, tablet or smartphone) rather than via a physical handset. These are frequently used to facilitate remote working.

see Single Order Generic Ethernet Access

see Single Order Transitional Access Product

see Service Set Identifier

Station Message Detail Record (SMDR) is a log of call detail made be an telephony endpoint.

This is when you watch or listen to a multimedia file as it’s downloading, such as when watching a film or listening to digital radio. It means you don’t have to fully download and save the file beforehand.